SUPPLY CHAIN OPERATIONS MANAGER

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

People employed in this position are primarily responsible for Financial Inventory Reporting for Enterprise, budgeting and alignment with stakeholders, inventory management, material forecasting, material forecasting accuracy/analysis/reporting and vendor supply chain forecasting coordination and escalation. This involves partnering with internal Finance and Network Planning/Operation teams to understand time-based product needs, supplier supply chain capacity/lead-times, inventory supply analysis, as well as the attention to detail required to maintain inventory in the right place at the right time.

The Main Responsibilities

Job Description

• Coordinate with supplier’s on Forecasting/Planning and existing order delivery timing based on business needs
• Maintain appropriate warehouse inventory levels
• Provide feedback to appropriate departments on meeting customer requirements
• Quote lead times for equipment delivery for requested service times
• Quickly react to usage levels to meet customer orders and minimize company risk
• Manage effective relationships with third party vendors
• Develop, improve, and monitor reporting processes
• Make recommendations to management regarding improvements in the control processes to better enable the company to be efficient, cut costs and improve cycles to customers
• Follow up on open orders and issues that have not been resolved
• Monthly reporting metrics
• Overall management of orders from order entry to shipment delivery and return for global shipments
• Maintain inventory levels for stock, VMI and min/max on a global basis
• Provide feedback to appropriate departments on meeting customer requirements.
• Quote lead times for equipment retrieval or procurement for requested service times
• Effectively manage usage levels to meet customer orders and minimize company risk
• Work with other departments to ensure proper processes
• Data entry inot proper systems for shipments and inventory
• Manage relationship with third part vendors and 3PL providers globally
• Develop, improve and monitor reporting processes
• Make recommendations to management regarding improvements in control processes to better enable the company to be efficient, cut costs and improve cycles to customers
• Follow up on open orders and issues that have not been resolved

What We Look For in a Candidate

• Bachelor’s degree in supply chain management, business administration, or related field preferred.
• 8+ years’ experience in Inventory Planning
• Proven experience working with SAP (S/4HANA, ECC, or similar).
• Excellent communication, and interpersonal skills.
• Strong analytical, problem-solving, and organizational abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and SAP reporting tools.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to define problems, collect data, establish facts and solve issues
• Strong computer skills including Excel, and Microsoft Windows programs
• Capable of multitasking between multiple order notifications and vendors
• Ability to maintain accuracy and strong attention to detail.
• Effective communication skills both written and verbal
• Strong Customer Service skills
• Experience with SAP or other ERP systems
• Approachable demeanor with professional, relationship-building skills
• Flexible schedule - global time differences

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