Patient Services Coordinator-Full Time

Site: Martha's Vineyard Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position reports to the Operations Manager. The Patient Services Coordinator, under supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments. This person understands their position is an important part of the care team in the Patient Centered Medical Home and promotes partnership between patients, family and team

Qualifications

PREFFERRED QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILLS

• Call Center/ high volume practice experience preferred.
• Willingness to learn systems, attend training classes and accept direction.
• Acts as a cohesive team member.
• 2 years front desk or customer service position preferred.
• Demonstrated ability to interact successfully with patients and their families, physicians and support staff both inside and outside of the institution.
• Ability to work affectively on a team.
• Ability to manage multiple tasks concurrently.
• Excellent interpersonal and communication skills required with demonstrated ability to interact with patients and caregivers in a professional and effective manner.
• Knowledge of organization policies, procedures and systems, MVH administrative practices.
• Knowledge of Hospital systems including EPIC and Microsoft Office.
• Ability to multi-task, and comfortable in fast-paced working environment.
• High School diploma or equivalent required; Associates or college course work preferred.

EXPERIENCE:

• 1-3 years of customer service experience, preferably in a clinical setting.
• Call Center/high volume practice experience preferred.
• Electronic Medical Record Experience preferred.
• Ability to work effectively on a team.
• Ability to manage multiple tasks concurrently.
• Comfortable in a fast-paced working environment

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

One Hospital Road

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.32 - $44.22/Hourly

Grade

SM1207At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.