Sales Representative_ DF Scott

• Drive sales growth and ensure retention of customer base

Implementation of Sales Strategy and Plan

• Ensure customer base reaches budget by using influence.
• Drive sales and customer retention.
• Recruit New Customers in line with set targets
• Manage a set base of customers and call on them as per agreed frequency and plan.
• Sustainably grow sales and margin for assigned group of customers
• Reactivate dormant customers in line with agreed targets.

Business/Customer Reviews

• Review customer performance on a weekly basis and report to line manager.

Monthly Reports and Data

• Adhere to all Sales/Margins and review all the information against budget and report monthly.
• Update customer base information daily.
• Compile a detailed monthly report of all monthly activities as agreed with line manager.
• Submit the report 2 days after month end
• Ensure Data integrity, load and check customer information on the system.
• Ensure data is always kept up to date

Customer Service and Orders

• Maintain customer base and relationships through regular interaction as per call schedule
• Prepare calls before calling on the customer.
• Ensure customers’ needs are understood
• Manage all customer queries and or complaints timeously and ensure they are kept up to date on progress
• Place and Follow up on customer orders
• Keep Store and Merchandise stakeholders informed of any stock returns
• Compile and distribute broadsheets/catalogues to encourage customers to come in and shop

Product Knowledge

• • Ensure always up to date with latest knowledge on stores, features, advantages and benefits of products, uses of products and stock levels

New Business and surveying target market

• Survey and canvass areas for new business
• Recruit new customers each month in line with target
• Monitor and report back on market trends such as competitor activity, opportunities, threats etc.
• Cold calling with sales material and brochures.
• Follow up on referrals
• Conduct price surveys on competitors
• 12
• Implement SWOT analysis on Customers (Strengths/Weaknesses/Opportunities/Threats)•Complete customer service surveys on a monthly basis

• Grade 12 / Matric essential
• Tertiary qualification advantageous
• A valid Driver’s license
• SAP
• Proven track record of excellent sales achievements
• Minimum of three (3) years relevant sales experience in a similar customer service or sales role
• Computer literacy (Word, Windows, PowerPoint, Excel)
• Understanding of Retail and wholesale environment
• Understanding of the hospitality industry
• Project management
• Creative approach to work
• Strong Attention to Detail
• Exceptional communication both written and spoken
• Ability to Work Without Supervision
• Excellent Time Management Skills
• SharePoint

Market related