Senior Specialist, Learning Management System (LMS) - Workday

Job Description

Senior Specialist, Learning Management System (LMS) - Workday

The Opportunity

Right now, over 70,000 of our employees are working to cure the world’s most complex diseases. We know that our people are the key to our success, which is why our Human Resources team works to attract, develop, retain and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain innovative, agile and flexible.

Based in Hyderabad, this role sits within HR Operations, operating at the intersection of HR, technology, and digital enablement. As part of our growing Regional Capability Center, you will help build and scale the HR technology capabilities that support our global workforce-spanning platforms, data, automation, and emerging AI-enabled solutions.

Here, your work directly supports a diversified portfolio of prescription medicines, vaccines, and animal health products-while helping shape the future of how HR delivers value through data, automation, and intelligent systems. Your ideas matter, your expertise drives impact, and your contributions help multiply our company’s ability to deliver for patients, colleagues, and communities worldwide.

About the Role

Join our HR Technology team as a Senior Specialist focused on the configuration and support of Learning solutions. You will work within a complex, matrixed environment to assess business requests and drive performance across our global technology stack, including SAP/SuccessFactors, Workday, Axonify, and other learning technologies.

What will you do

• System Configuration: Execute heavy configuration within the SAP/SuccessFactors and Workday applications, specifically focusing on Learning modules.
• Technical Documentation & SDLC Governance: Develop and maintain SDLC documentation, including requirements, specifications, solution designs, test scripts, validation deliverables, release documentation, and knowledge articles. Support change control, GxP validation, audits, risk assessments, and IT governance compliance.
• Vendor Management: Support and configure third-party learning systems, including 3rd party learning catalogues (e.g., LinkedIn Learning), reinforcement training platforms (e.g. Axonify), etc.
• Demand Management: Support, assess, and manage new business requests, recommending alternative technical solutions to improve HR/HRIS processes.
• Collaboration: Partner closely with HR Technology Process and Solutions leads, Global Centers of Excellence (COEs), and Operations Teams.
• Technical Troubleshooting: Apply technical expertise to resolve complex business problems independently and collaboratively.
• Data Management & Reporting: Maintain data integrity, compliance reporting, audit support, and analytics. Identify and resolve data issues while providing actionable operational insights.
• Continuous Improvement & Innovation: Support process improvements, automation opportunities, and platform enhancements to improve efficiency, user experience, and overall learning ecosystem performance.

Required Qualifications:

• Experience/Education: Minimum 4 years of experience in HRIS, IT, or HR Operations with a Bachelor’s degree, OR minimum 6 years of experience with a High School diploma.
• SAP/SuccessFactors and Workday Configuration: Minimum 2 years hands on experience in SAP/SuccessFactors and Workday Learning configuration.
• Requirements Engineering: Experience translating end-user business requirements into technical system functionality.
• Technology Testing: Minimum 2 years leading or executing technology User Acceptance Testing (UAT) and end-to-end system testing.
• Compliance: Demonstrated understanding of data privacy principles and practices.
• Project Leadership: Experience leading projects within deadline-driven, fast-paced environments.
• Environment: Proven experience managing multiple high-priority projects in deadline-driven environments.
• Projects: Experience leading cross-functional projects both as an individual contributor and team member.
• Communication: Proven Experience presenting system capabilities and technical solutions to stakeholders.
• Analysis: Demonstrated experience utilizing analytical skills to resolve complex business problems.
• Process Improvement: Proven experience in business process analysis and identifying HRIS improvements.

Preferred Qualifications

• Advanced Configuration: Minimum 1 year experience in SAP/SuccessFactors and Workday Learning configuration (e.g. system/platform, integrations, workflows, permission/security/business process and customizations).
• Cross-Functional Knowledge: Understanding of related Workday modules, including HCM and Talent.
• Reporting: Knowledge of Workday report writing and SAP/SuccessFactors Stories.
• Regional Privacy: Knowledge of China PIPL laws.
• Advanced Learning Processes: Experience supporting and configuring key/core Learning processes, including Learning Compliance and Qualification Management, automated Learning Assignments, Curricula and Program Management, Instructor-Led Training (ILT), Learning Content and Catalog Management, system integrations, security and governance, reporting and analytics, skills and competency management, career development, release and change management, validation activities, and audit and inspection support.
• AI Familiarity: Familiarity with Sana Learning or other AI-powered learning tools and solutions.
• Change Management: Experience acting as a change agent and leading others through organizational or system changes.

Required Skills:

Preferred Skills:

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Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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