Digital Solution Engineer

Do you enjoy working on a high-performing, fast-paced sales team? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? If so, we are looking for you!

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team-one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization-it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Digital Solution Engineer in the AI Business Solutions - Copilot team, you will lead technical engagements that drive AI transformation for Small, Medium, and Enterprise customers. Your mission is to win technical decisions and accelerate adoption of Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, and related solutions by delivering compelling demos, envisioning sessions, and scalable architectures. This includes Secure AI Productivity scenarios, which are a top priority for SME&C Corporate, especially in regulated and compliance-sensitive customer environments. You will act as a trusted advisor, guiding customers through secure, compliant, and value-driven implementations that align with their enterprise strategies.

This role is pivotal in shaping the future of work by enabling customers to realize the full potential of AI-powered productivity. You will collaborate closely with sales and partner teams to remove technical blockers, generate pipeline, and ensure seamless handoffs for deployment and adoption. Your success will be measured by technical wins, customer adoption, partner engagement, and your contributions to a high-performance, learning-oriented team culture. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Build Strategy

  Proactively develops strategic cross-workload/subsidiary and account-level responses to specific market threats by identifying market patterns and delivering feedback to business group on industry trends and needs.

  Builds customer compete knowledge, documents compete patterns across solution areas, and shares within the community to drive change and escalations for competitive selling strategies. Acts as a subject matter expert on a particular competition. Delivers customer compete knowledge back to product and engineering teams.

  Works with local account teams to provide feedback on corporate domain messages. Works with local account teams to tailor and drive customer win strategy for the local markets.

  Monitors, analyzes, and provides input on proactive action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

  Acts as the voice of the customer (VOC) by acting as a role model for leveraging various internal resources (e.g., unified action tracker [UAT], technical feedback platform) and mentoring peers on best practices around internal resource usage. Participates in Microsoft centric operations and cadences to align with customers as needed. Acts as a go-to resource for customer success.

  Scale Customer Engagements

  Identifies and engages with key customer technical and business decision makers, anticipating customer needs and issues and engages with sales team and delivering/driving sales strategy.

  Ensures consistency and quality of engagements through adherence of standards and best practices (e.g., managed service provider [MSP], managed certified professional [MCP]) in and provides feedback as needed. Models common sales and delivery methodology for the Microsoft sales organization to identify and engage customers in new opportunities. Actively seeks and incorporates feedback on customer impact to increase capabilities.

  Helps identify team resources needed through customer scope validation. Helps to maximize impact of customer engagements by executing on solutions to blockers.

  Leverages knowledge of programs and investments (e.g., Microsoft Technology Center [MTC], exec briefing center, partner workshops) and proactively engages engineering, product, and support teams to remediate escalated technical blockers and anticipate and potential blockers based on needs.

  Uses knowledge of customer context and broad technical, domain, cross-solution, and market/industry knowledge and experience to build credibility with customers individually or at scale.

  Leads and ensures a broad range customer needs are met by showcasing suitable Microsoft solutions anchored in insights and business value, and influences customer technical buy-in. Establishes rules of engagement (e.g., role boundaries, handoff strategies) for extended team, and leverages deep knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack). Ensures and drives alignment of Microsoft technologies with future sector standards and requirements by working with industry boards and driving customer case studies and references.

  Scale Through Partners

  Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem and drives the orchestration model for partner engagement at scale. Proactively collaborates with pre-sale team and partners. Self-identifies and selects top 5 to 10 go-to partners on proactive and early engagement in opportunities. Reviews partner engagement and provides feedback to partners. Works with Tech Leadership of partner on joint goals of partnership

  Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem (e.g., account teams) and drives the orchestration model for partner engagement at scale.

  Solution Design and Proof

  Adapts and extends architecture patterns across technologies/solution areas to accommodate complex customer and/or business requirements and drive integration solutions for industry flavor. Delivers assets that can be leveraged by others in the business.

  Applies, customizes, and guides colleagues to use existing demonstration assets. Demonstrates and oversees demonstrations (e.g., pre-built demos, architectural design sessions [ADS], proof of concept [POC] sessions with partners, pilots, hackathons) of solutions and position solutions against competitors. Leverages partner/customer teams as needed to prove capabilities and programmatic framework for re-use by the business. Leads the review of partner demonstrations and supports partners to ensure alignment with Microsoft standards.

  Technical Leadership

  Leads and oversees group training or one-to-many events (e.g., workshops, Webinars) to present and educate customers, partners, and colleagues with subject matter expertise across Microsoft solution areas/products.

  Identifies connections across platforms/workloads to promote collaborative learning. Builds readiness plans for peers or area level and proactively identifies gaps and new opportunities for learning.

  Monitors, responds to, and acts as a thought leader on internal and external tech community posts, establishes and leads vibrant tech communities, including community calls, sessions, hackathon, etc. and acts as a mentor to the community. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 6+ years technical pre-sales or technical consulting experience OR equivalent experience.

Additional or preferred qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 12+ years technical pre-sales or technical consulting experience OR equivalent experience.

6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365; Power BI; Azure Administrator, Architecture, and Development exams; Cloud Platform Technologies; Information Security; Architecture).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.