Service Engineer II - Ads Platform

Microsoft Advertising is Microsoft's digital advertising business and platform, helping advertisers connect with customers across search, browsing, shopping, gaming, and AI-powered experiences. It supports search, display, native, video, Connected TV, shopping, and AI-driven Advertising campaigns across Microsoft properties-including Bing, MSN, Outlook, Edge, Microsoft 365, and gaming-as well as partner networks.

We’re seeking an innovative Service Engineer IIto support the Microsoft Advertising Platform. The ideal candidate combines strong technical skills and customer empathy with a passion for building automation and full-stack tools. As a subject matter expert, they will partner across Product, Engineering, and Support, guide global teams, own service KPIs, troubleshoot complex issues, and turncustomer evidence into product improvements that prevent repeat escalations and strengthen reliability, quality, and customer outcomes.

Success is measured by timely issue resolution, sustained KPI improvement, and convertingproduct gaps and friction pointsinto actionableproduct plans to reduce repeat escalations.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

AI Experiences employees who live within a 50-mile commute of a designated Microsoft Hub in the U.S. are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities

• Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows.

• Design, build, and own AI-driven automation (scripts, services, and internal web tools) on an intelligent platform to modernize support workflows, with the goal of reducing time-to-diagnose, eliminating manual work, and improving operational efficiency at scale.

• Write production-quality code; implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling via standard code review and CI/CD practices.

• Turn customer, escalation, and incident evidence into product and engineering action plans that address root causes, improve supportability, and reduce recurring issues.

• Create and maintain automated test coverage (unit/integration/end-to-end) for key workflows; participate in bug bashes and release readiness activities.

• Create durable operational improvements through monitoring, documentation, playbooks, training, self-service experiences, and post-incident follow-through.

• Represent Support in product pilots, release-readiness reviews, bug bashes, and launches; advocate for mitigation, guardrails, or delay when quality or customer risk is material.

• Design and own agentic, AI-assisted, and automation solutions that accelerate diagnosis, eliminate repetitive work, prevent recurring escalations, and improve efficiency at scale.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field experience AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls.

Preferred qualifications:

• Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript), including writing maintainable, testable code.
• Experience building automation and/or services that integrate with APIs, databases, and distributed systems.
• Hands-on debugging skills (logs, metrics, traces) and comfort working in a live-site/production environment.
• Experience using AI-based coding tools daily (e.g., GitHub Copilot, ChatGPT, or similar) to accelerate development and debugging, while validating correctness, security, and performance.
• Domain knowledge or experience in Organic & Paid Search, as well as Display, Native, and Video advertising.
• Proficiency in developing tools and automation in C# to improve operational efficiency.
• Experience with customer-facing tier 3 technical support or within a software development organization.
• 6+ years technical experience working with large-scale cloud or distributed systems.
• Knowledge and experience in two or more of the following areas: data mining, web mining, machine learning, statistics, business intelligence/customer intelligence, user modeling, information retrieval, databases, data warehousing, data processing (ETL), e-metrics /measurement.

• Languages : C#, Python, TypeScript/JavaScript.
• Web & APIs: REST, authentication/authorization basics, internal web tools.
• Data: SQL, Kusto (KQL) or similar query languages.
• Cloud & DevOps: Azure, GitHub/Azure DevOps, CI/CD pipelines.
• Observability: logging/metrics/tracing and alerting.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.