Product Support Engineer
Confirmed on the employer's own hiring board on Sep 28, 2026. First seen by Alion on Jul 3, 2026. Momentive Software scores B on the Alion truth index.
Job Description
Responsibilities
Triage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions
Provide troubleshooting, technical, and software advice and suggestions
Conduct trainings and create documentation for team members and users
Help create test cases and perform user acceptance testing for large feature deployments
Become a subject matter expert for our product and its features
Qualifications
BS in Computer Science, Engineering or related field, or relevant experience
2+ years of experience with manual cross browser testing
2+ years of experience in gathering functional requirements and breaking down test scenarios into executable test cases
Excellent problem-solving skills with a strong attention to detail
Excellent verbal and written communication skills
Must be a self-starter who thrives in a team-oriented environment
Proven propensity to learn new technologies quickly
Experience with CRM software systems, web content management systems, membership management systems or other association software tools
Technical skillset should include working knowledge of MS SharePoint, MS Word, MS Access, MS Outlook, MS Excel, HTML, XML and browser technologies, including developer tools
Experience working in Agile methodologies
Experience in Jira or related test management/bug tracking tools
About Us
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges - from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough - so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Optical Benefits including Dependents
Flexible Planned Paid Time Off and Sick Leave
Inclusive and Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company-Paid Life Insurance Coverage
Hybrid Work Arrangement
Hazard Pay
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.