Senior Systems Analyst (ERP/TMS Integration)

This role owns the design, build, and support of ERP/TMS and integration platforms, including API, EDI, and purchase order workflows, for a global logistics and supply chain organization operating across regions. You will translate business requirements into scalable integration solutions, weighing feasibility against long-term scalability, and lead technical decisions in partnership with product owners, technical program managers, and development teams. As the primary point of contact for real-time support during US business hours, you will triage, resolve, and escalate incidents while keeping existing services stable. The role sits within a regional team supporting global operations, and combines hands-on solution design with day-to-day operational ownership of system health and reliability.

What You'll Do

• Analyze business requirements and propose integration, data flow, and system-impact solutions that balance feasibility and scalability
• Lead solution design and drive technical decisions in partnership with product owners, technical program managers, and development teams
• Implement, test, and release system enhancements, executing prioritized backlog items alongside US-based stakeholders
• Provide real-time support during US business hours as the primary contact for incident triage, resolution, and escalation
• Monitor service health, manage incidents and changes, and coordinate with global teams on prioritization and major incidents
• Maintain documentation and knowledge assets, and recommend improvements to systems, processes, and data quality

Core Essentials

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5-10 years of experience in systems analysis and operations support, ideally within the logistics or supply chain industry
• Hands-on experience with ERP/TMS platforms such as CargoWise or SAP
• Advanced knowledge of programming and scripting languages such as XML, SQL, and Java
• Experience with EDI mapping, translation, and standards such as X12 or EDIFACT, or with PO management solutions
• Business-fluent English (read, write, verbal)
• Willingness to work a Taiwan-based night shift schedule to support US business hours

Bonus Skills

• Background in logistics, accounting, finance, or brokerage
• Automation experience with RPA tools such as UiPath, or applied AI
• Familiarity with IT service management (ITIL) and ticketing platforms such as ServiceNow
• IT project management exposure (PMP, Agile)