Customer Field Technician I Horsham
Job Expectations
Earn a full-time salary whilst you are trained
Vehicle, Fuel card, Tools, Uniform - all covered
Calling all Tradiesand Apprentices!
Are you a tradesperson, trade assistant, or field-based worker, based in Horsham, looking to take the next step in your career? Whether your background is in telecommunications, electrical, construction, plumbing, civil works, or general labouringor similar industries - Including apprentices!
If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.Join us in shaping Australia’s digital future. In this hands-on, customer-focused role, you’llbe helping connect homes and communities, making a real difference every day.
A bit about your role
As a Customer Field Technician, you’llwork independently to complete a variety of tasks across different nbntechnologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.
Your day might involve installing copper or fibrecabling, setting up customer equipment, identifyingand fixing faults, and ensuring customers feel supported and informed throughout the process.
Working hours are between 7am and 7pm, with flexibility based on business needs. You’llreceive full training, all required tools, and ongoing supportso you feel confident and set up for success.
Safety is a fundamental part of this role-whether you'rehandling equipment, working in customers’ premises, or completing technical tasks, you’llbe expected to consistently apply safe work practices and follow nbn’ssafety procedures.
A bit about you
Previousexperience in telecommunications isn’tneeded - we’llteach you everything you need to know. What matters most is that you enjoy hands-on work, like solving problems, and feel comfortable speaking with customers.
You might come from a trade, a hands-on technical job, or a customer-focused trade role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, or manufacturing is highly valued.
You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licenceare essential.
Life at nbn
To be part of nbnis to be part of something bigger. There’sso much more from here. Our pioneering spirit drives us forwardevery day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibreinfrastructure into homes and businesses, plus places and things, everywhere. We’recontinuing to create Australia’s network-a network made for more. Not just a way for everyone to do the things they love but transformingthe way they do them.
A more inclusive working world
nbnis committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That'swhy we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we'rerecognisedas a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’thesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where tofrom here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sendyour resume only. We do not require a cover letter or any selection criteria to be addressed.
The preferred candidate will be requiredto undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note,this is a permanent role. To be eligible for this role, you must have full working rights in Australia.