Network Analyst (Telecom Support)

Nemours Children's Health is seeking a Network Analyst (Telecom Support) to join our team in Orlando, Florida.

** To be considered for this opportunity, applicants must currently reside in the Orlando area.

** Applicants must be currently authorized to work in the United States on a full-time basis. Immigration sponsorship is not available for this position.

The Network Analyst position is responsible for providing technical support and management of data, voice, and multi-media communications across the enterprise network. The role will provide advanced troubleshooting, implementation, configuration and management of network hardware and software.

The Network Analyst position is a physical hands-on role requiring coordination of outages & upgrades, representing planned maintenance during weekly change control meetings, and ensuring impact is communicated to clinical staff. A core component of this role is the ability to escalate to vendors to ensure prompt response to critical technology failures. Participating in an after-hours on call rotation is a requirement.

This position will be responsible for cabling, network switch firmware upgrades, switch replacements, UPS maintenance, and network switch chassis line card replacements. The network analyst is expected to have in depth experience and knowledge of networking. Experience with Cisco and Arista switches is desired. Experience with quality cable management is a must.

• Responsible for LAN and WAN equipment and circuit maintenance.
• Analyzes and resolves technical problems for established networks.
• Serves as technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network production problems.
• Maintain and monitor network operations, expansion, and potential abuse through enterprise network intrusion detection system, firewalls, and VPN devices.
• Work with Systems Engineer in network design analysis and configuration validation.
• Develop and maintain documentation, which may include as-built drawings, circuit inventory, equipment inventory, configurations, and training materials.
• Perform project work as assigned.
• Assist Systems Engineer to perform network capacity planning and performance analyses.
• Accurately document instances of hardware failure, repair, installation, and removal.

Job Requirements

• Associate's Degree required. Bachelor’s Degree in Computer Science, Business, Information Technology preferred.
• Minimum of three (3) to five (5) years' experience required.
• Cisco and/or network certifications desired.
• Experience with quality cable management is a must.
• Experience with Cisco and Arista switches is desired.
• After-hours on call rotation is required.