L3 Senior Server Support Engineer

Key Responsibilities

• Provide advanced troubleshooting and resolution of complex IT incidents
• Conduct root cause analysis (RCA) and implement permanent fixes
• Support and optimize infrastructure, networks, and systems performance
• Manage critical escalations and liaise with external vendors when required
• Ensure system uptime, stability, and performance improvements
• Drive security best practices, including patching and vulnerability management
• Contribute to documentation, knowledge sharing, and mentoring of junior engineers
• Participate in strategic IT initiatives such as automation and system upgrades

Key Skills & Experience

• Proven experience in a Tier 3 / Level 3 IT Support or Infrastructure role
• Strong expertise in advanced troubleshooting across networks, servers, and applications
• Solid understanding of system performance, monitoring, and optimization
• Experience with root cause analysis and problem management
• Knowledge of IT security, patch management, and compliance standards
• Ability to work independently on high-impact, business-critical issues
• Strong communication skills with the ability to engage technical and non-technical stakeholders

Requirements

• Based in Johannesburg (preferably within close proximity to Sunninghill)
• Own reliable transport (client site visits required)
• Must have legal eligibility to work in South Africa

What Success Looks Like

• Reduced incident resolution times (MTTR)
• Improved system uptime and performance
• Effective root cause analysis and permanent issue resolution
• Strong contribution to team knowledge and continuous improvement
• Positive customer and stakeholder feedback

Why Join Us?

• Work on complex, high-impact technical challenges
• Be part of a collaborative and forward-thinking IT team
• Opportunity to contribute to strategic IT projects and innovation

Apply Now!

For more information contact:

Raees Sadek

IT Recruitment

Researcher

011 622 9526