Sr. AOC Engineer

Neurealm • Artificial Intelligence • Information Technology • On-call duty • JavaScript • SQL • 5 days ago
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Location
In office (Chennai)
Seniority
Senior · 4+ years exp
Employment
Full-Time

First seen by Alion on Oct 22, 2026.

Overview
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Profile match

Neurealm

Neurealm provides product engineering and digital services to technology companies. It was formed from the combination of two established Indian engineering firms. Its work covers cloud infrastructure software, data platforms and managed services.
neurealm.com • HQ: Pune, India • Information Technology • AI Agents • Artificial Intelligence • IT Outsourcing & Dedicated Teams • Managed IT Services (MSP) • Custom Software Development • Est. 2003
Tech stack of Neurealm
Backed by Kedaara Capital
Job Posted On

21-10-2026 17:09:05

Job Code

Job_304753

Experience Required

4 - 8 years

Location

  • Chennai, Tamil Nadu, India (CHN)

Job Summary

JD

ServiceNow: Incident & Application Support - Respond to, investigate, and resolve Level 2 production incidents and service requests within ServiceNow, adhering to SLAs and ITIL framework practices.

Splunk Expertise: Perform real-time production/Application log analysis using Splunk. Hands-on experience creating Splunk queries, custom dashboards, alerts, and report generation.

SQL: Proficiency in basic-to-intermediate SQL commands for querying, filtering relational database tables (MS SQL or PostgreSQL).

Preferably candidates with contact center experience

Experience working in a 24x7 application support environment.

  • Hands-on troubleshooting and problem-solving: Ability to independently investigate, diagnose, and resolve production incidents.
  • Technical depth: Strong experience with Splunk, Java/JavaScript, AWS logs, SQL, and web application support.
  • Ownership and proactiveness: Ability to take end-to-end ownership of incidents, perform root cause analysis, and drive issues to resolution.
  • Communication: Ability to clearly articulate technical issues, troubleshooting steps, and resolutions.
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