Systems Administrator

We are seeking a skilled Systems Administrator to join our dynamic IT team. This role involves monitoring and supporting our IT infrastructure, spanning on-premises data centres and cloud infrastructure. The ideal candidate will leverage modern monitoring tools, ITSM platforms, and automation techniques to ensure system stability, security, and performance.

As part of our Systems Administration team, you will collaborate with operations engineers, software engineers, and system architects to deliver 99.9% uptime while maintaining a secure and high-performing system.

We value team members who are customer-focused, innovative, and eager to stay at the forefront of cloud technology trends. If you're ready to take on new challenges and contribute to a fast-moving industry, we'd love to hear from you!

What you'll do & how you'll make your mark:

• System Monitoring and Support:
  • Continuously monitor on-premises and cloud infrastructure using tools like Grafana, Zabbix and any cloud monitoring tools.
  • Proactively identify, troubleshoot, and resolve system issues to ensure maximum uptime.
• Incident and Change Management:
  • Manage incidents, service requests, and changes via ServiceNow ITSM tools.
  • Collaborate with teams to resolve complex technical challenges within SLAs.
• Automation and Scripting:
  • Develop and maintain scripts in Bash, Python, Perl, Ruby, or similar languages to automate routine tasks.
  • Enhance operational processes to improve system performance and team efficiency.
• Documentation and Reporting:
  • Maintain accurate documentation of system processes, configurations, and incident resolutions.
  • Share knowledge with team members to foster collaboration and faster problem resolution.

Who you are & what you'll need to succeed:

• Proven experience in system administration across on-premises and cloud environments.
• Linux/Unix fundamentals, file systems troubleshooting, good understanding of the various tools/services that are available by default with the operating system.
• Good understanding of Linux systems implies understanding these and more: any shell/Bash, sed/awk/grep/egrep, vi/vim/emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config and systems rescue, fstab/disk labels, ext3/ext4, iptables, sysstat (sar/vmstat/iostat etc), run levels and startup scripts, sudo/chroot/chkrootkit/rkhunter.
• Knowledge of concepts like DNS, HTTP, TCP/UDP.
• Understanding of RAID/DAS/SAN/NAS storage solutions.
• Exposure to database servers such as MySQL.
• Intermediate level skills managing web servers running Apache, Nginx, BIND, Exim, Dovecot etc.
• Familiar with firewall tools like iptables, CSF, LFD.
• Experience with monitoring tools like Grafana, Zabbix, and cloud monitoring.
• Familiarity with OCI security features, including IAM Policies, KMS, and Vault Services.
• Experience with ServiceNow ITSM or equivalent tools.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and collaboration skills.
• Willingness to work shifts and participate in a 24/7 on-call rotation.
• Ability to thrive in a fast-paced and dynamic environment.

Good to have skills:

• Certifications: (preferred not mandatory)
• Cloud Infrastructure Certified Associate/Professional (OCI/AWS/Azure).
• Red Hat Certified System Administrator (RHCSA) or equivalent.
• Scripting capabilities in languages like Python, Bash, Go, PHP etc.

Skills

Cloud Monitoring, Grafana, Linux, System Administration, Unix, Zabbix