Systems Support Senior Associate-MDM Intune specialist

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Support Senior Associate-MDM Intune specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Title

Grade 6 - MDM Intune specialist - iOS/Android mobile devices

Grade

Grade 6 - MDM Support Engineer

Location

India (Noida, Bangalore)

Employment Type

Full-time, Permanent

Experience

4-8 years in INTUNE MDM and Enterprise Endpoint & MDM Management (Intune, SCCM)

Reports To

Delivery Manager - EPM Practice

Role Overview

The Grade 6 - MDM Intune specialist - iOS/Android mobile devices - is overall, would be someone with 4-8 years of IT experience and solid hands-on expertise inMicrosoft Intune, mobile issues in iOS / Android device management, and customer-facing L2 support operations.

• Atleast 3 to 5yr of hands on experience in MDM L2 team supporting on tools mainly Microsoft Intune, AirWatch / Workspace ONE, XenMobile, MobileIron, MaaS360 etc.
• Provide mobility MDM end user support in Adding or Deleting users from the EMM console, Performing remote device management actions like Device Wipe, Enterprise Wipe, and Password Reset also device enrolment, password, Configuration, Application, Email issues, DEP Enrollment etc.
• Working knowledge in troubleshooting all device platforms (iOS and Android, BlackBerry) with multiple applications.
• Participation in mobility MDM daily operations meeting, ensuring compliance and meet customer expectations for your respective sites.
• Troubleshoot Mobility MDM tasks, trouleshoot the MDM issues and escalate to the L3 MDM team accordingly.
• Enforce the customer MDM troubleshooting and resolution in quick time.
• Provide support in MDM, MAM(mobile email management administration) like Whitelist/Blacklist devices & pushing configuration profiles to the device utilizing the EMM Portal
• support mobile Application Management like remove and adding users to MAM policies, report on applications installed on devices.
• Supporting customer environments on 24x7x365 basis.
• Interact with a large variety of clients to provide Mobility MDM L2 level technical support for Mobility/Exchange related incidents and requests.
• Understand requirements, analyze networking issue and provide first level updates and recommendations.
• Should be experienced on Intune/SCCM/MECM for customer and actively support Deployment, Patching on Windows desktop/laptop using Intune. Should be strong in new technologies as AI, AutoPilot etc. and be prepared to handle any new support in other NTT customers, training on Azure, Microsoft 365 Fundamentals: Microsoft 365 Certified: Endpoint Administrator Associate as a part of regular technical upgradation.
• Meet and manage MDM mobility agreements with customers through troubleshooting the MDM issues and resolving.
• Participation in daily operations meeting, ensuring compliance and meet the customer desired resolutions for your respective sites and service area.
• Interact with a large variety of clients to provide Mobility and MDM related L2 Level technical support for Mobility/Exchange related incidents and requests.

Microsoft SCCM / MECM - Platform Lead Engineering

• Lead SCCM/MECM architecture and administration for enterprise client environments - site hierarchy, boundary groups, DP management, and content distribution governance.
• Own Software Update Management in SCCM - SUP/WSUS architecture, ADR design, phased deployment rings, maintenance windows, and patch compliance reporting.
• Lead application deployment design and governance - MSI/MSIX/EXE deployments, detection rules, supersedence chains, phased rollouts, and software lifecycle management.
• Govern OS Deployment (OSD) and task sequence engineering - Windows 11 deployment, in-place upgrade (IPU), and golden image integration within SCCM.
• Lead SCCM co-management configuration - workload transition planning, policy authority management, and Cloud Attach/CMG enablement for internet-based device management.
• Manage SCCM client health - client installation, push deployment, health monitoring, and remediation across large device populations.
• Govern SCCM reporting infrastructure - SSRS compliance dashboards, custom WQL collection queries, and Power BI integration for operational reporting.
• Lead SCCM CB upgrade planning and execution - site server upgrades, console updates, and post-upgrade validation.
• Act as L3 escalation authority for Priority-1/Priority-2 SCCM incidents, driving root cause analysis and permanent resolution.

Co-Management - Intune & SCCM Integration

• Lead co-management architecture design - defining workload split between SCCM and Intune, phased workload transition planning, and pilot group targeting.
• Configure and govern Cloud Management Gateway (CMG) for internet-based SCCM client management and co-managed device support.
• Manage Cloud Attach enablement - Tenant Attach, Endpoint Analytics, and Microsoft Defender for Endpoint integration via SCCM.
• Define and govern co-management enrolment policies - automatic Intune enrolment for co-managed devices and compliance workload alignment.
• Lead patch workload authority decisions within co-management - determining SCCM vs Intune/WUfB patch ownership per device population.

Drive full Intune migration planning for SCCM-managed estates - discovery, readiness assessment, phased execution, and post-migration stabilisation.

Required Skills

Microsoft Intune

• MAM / App Protection Policies - BYOD and corporate device scenarios
• Atleast 2 to 4yr of hands on experience in MDM Intune L2 team supporting on tools mainly Microsoft Intune, AirWatch / Workspace ONE, XenMobile, MobileIron, MaaS360 etc.
• Enforce the customer MDM troubleshooting and resolution in quick time for iOS/Android mobile devices & escalation to MDM L3 team wherever required
• Provide support in MDM, MAM(mobile email management administration) like Whitelist/Blacklist devices & pushing configuration profiles to the device utilizing the EMM Portal
• Provide mobility MDM end user support for iOS/Android mobile devices in Adding or Deleting users from the EMM console, Performing remote device management actions like Device Wipe, Enterprise Wipe, and Password Reset also device enrolment, password, Configuration, Application, Email issues, DEP Enrollment etc.
• Support mobile Application Management like remove and adding users to MAM policies, report on applications installed on devices.
• Configuration profiles - Windows 10/11 restrictions, VPN, Wi-Fi, certificates, email
• Endpoint Security policies - Defender for Endpoint, Firewall, BitLocker, ASR, Security Baselines
• App deployment - Win32, LOB, MSIX, Microsoft Store lifecycle management
• Certificate delivery - SCEP/PKCS via NDES/Intune Certificate Connector

Microsoft SCCM / MECM

• SCCM Current Branch - site administration, hierarchy, CB upgrade management (advanced level)
• Software Update Management - SUP, WSUS, ADR, maintenance windows, phased deployment rings
• Application deployment - MSI/MSIX/EXE, detection rules, supersedence, phased rollouts
• OS Deployment - task sequences, Windows 11 OSD, in-place upgrade (IPU)
• Co-management - workload transition, Cloud Attach, CMG, Tenant Attach, Endpoint Analytics
• SCCM client health - monitoring, push deployment, remediation at scale
• Reporting - SSRS, WQL collection queries, Power BI integration

Must-Have Skills

Technical Skills

Microsoft Intune

iOS & Android troubleshooting

Device Enrollment Program (DEP) / Apple Business Manager

Configuration Profiles

Compliance Policies

Mobile Application Management (MAM)

SCCM / MECM

Windows Autopilot

Azure AD / Entra ID

Microsoft 365 Fundamentals

Additional Advantage

AirWatch / Workspace ONE

MobileIron

BlackBerry UEM

MaaS360

XenMobile

Telecom Lifecycle Management (TLM)

Tangoe / NexTem

Minimum Requirements:

• Good documentation skills
• Good verbal and written skills.
• Capable of effective communication
• Customer/Client facing skills
• Familiarly and theoretical knowledge of ITIL processes, preferred certification in ITIL foundation course.

Experience Required

Requirement

Experience

Total IT Experience

4-8 Years

Hands-on MDM Support

2-4 Years

Customer Support

Required

L2 Support Experience

Required

Intune/SCCM Experience

Strongly Preferred

Preferred Certifications

• Intune Certification
• VMware Workspace ONE Certification
• Azure Fundamentals (AZ-900)
• ITIL Foundation
• MCSE / Exchange Certifications
• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft 365 Fundamentals (MS-900)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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