Customer Success Specialist

We are a fast-growing international SaaS company with offices in Hungary, Brazil, Armenia, Kazakhstan, and Cyprus. Our platform helps service businesses accept online bookings, automate operations, and grow revenue. Today, entrepreneurs in 81 countries use our product - and we’re just getting started.

We are looking for a Customer Success Specialist to build strong relationships with our active client base and help customers get maximum value from Altegio.

This is a role combining customer success, retention, and commercial skills. You’ll understand client needs, help them get the most from the platform, handle challenging situations, and identify opportunities to strengthen long-term relationships.

What you’ll do

• Manage and develop relationships with an active client base.
• Identify client needs and help them get more value from Altegio.
• Drive subscription renewals and proactively reduce churn.
• Handle cancellations and challenging client situations, communicating the value of continued cooperation.

• Consult clients on payments and additional Altegio products.
• Identify upsell and cross-sell opportunities.
• Negotiate and close service agreements.

• Maintain accurate client documentation and reporting in the CRM.
• Track customer needs, account performance and retention opportunities.

What we’re looking for

• 3+ years of experience in Customer Success, Account Management or Retention, ideally in SaaS.
• Proven experience with customer retention, renewals and upsells.
• Strong understanding of SaaS metrics such as churn, retention, NRR and LTV.
• Excellent communication, negotiation and objection-handling skills.
• Experience working with CRM systems and maintaining accurate reporting.
• Strong customer-oriented mindset and ability to clearly communicate product value.

What we offer

• Official employment in Armenia with a fast-growing international SaaS company.
• Competitive compensation and opportunities for professional growth.
• Modern office in central Yerevan.
• 5/2 work schedule with the option to arrange alternative days off; working hours 09:00-18:00 or 10:00-19:00.
• International team & global product - work across 5 countries and with customers in 81 countries.
• Birthday day off + flexible public holiday policy.