Lead Solutions Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Job Summary: We are seeking a highly skilled and motivated Lead Solution Consultant (Presales Engineer) with expertise in the ITOM(ITSM) field to join our dynamic team. The successful candidate will play a critical role in driving the sales process by providing technical expertise, delivering compelling presentations, and demonstrating the value of our security solutions to potential clients.

Key Responsibilities:

• Collaborate with the sales team to understand customer requirements and develop tailored solutions using our ITSM products.
• Conduct product demonstrations, presentations, and proof-of-concept (POC) sessions to showcase the capabilities and benefits of OpenText ITSM products.
• Provide technical guidance and support to customers throughout the sales cycle, addressing any technical concerns or questions.
• Develop and maintain a deep understanding of ITSM, including their features, functionalities, and integration capabilities.
• Assist in the preparation of proposals, RFP responses, and other sales-related documents.
• Stay up-to-date with industry trends, competitive landscape, and emerging technologies in the ITSM space.
• Participate in industry events, conferences, and webinars to promote our solutions and engage with potential customers.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in a presales or technical consulting role, preferably within the DevSecOps industry.
• Strong knowledge of ITIL and ITSM.
• Excellent presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Strong problem-solving skills and a customer-focused mindset.
• Fluency in Japanese; proficiency in English is a plus.

Preferred Skills:

• Relevant certifications related to ITIL.
• Working knowledge of UCMDB, including configuration management, service dependency mapping, impact analysis, and integration with ITSM/ITOM processes.
• Working knowledge of Observability solutions, including infrastructure and application monitoring, event correlation, root cause analysis, and service health visibility.
• Possesses comprehensive knowledge of AWS and is capable of sharing information with customers regarding systems running on AWS.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.