Call Center Team Leader

OPPO · Smartphones · 8 days ago
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Salary
$3.2k – $4.3k per year (gross)
Location
In office (Cairo)
Seniority
Staff · 3+ years exp
Employment
Full-Time

First seen by Alion on Oct 25, 2026.

Overview
Company
Impact
Profile match

OPPO

OPPO designs smartphones, audio devices and connected accessories. It is among the largest handset makers globally, with strong positions across Asia and Europe. The company develops its own imaging processors and fast charging technology.
oppo.com · HQ: Dongguan, China · Smartphones · Est. 2004
Tech stack of OPPO

  • Supervise and direct the daily workflow of the English customer support team.

  • Monitor calls and interactions to ensure compliance with quality standards and script guidelines.

  • Prepare daily, weekly, and monthly performance reports for management.

  • Analyze team metrics to identify trends, areas of improvement, and operational bottlenecks.

  • Foster a positive, productive, and customer-centric work culture.

Requirements

  • Minimum 3 years of proven experience as a Call Center Team Leader (preferably managing English accounts).

  • Excellent English command (spoken and written) is mandatory.

  • Bachelor’s degree in any relevant field.

  • Strong proficiency in CRM systems, Call Center metrics/software, and MS Office (Excel & PowerPoint).

  • Exceptional leadership, communication, problem-solving, and conflict-resolution abilities.

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