Advanced Services Engineer, CSS Tech Delivery, Database Systems Analyst 3
First seen by Alion on Oct 28, 2026. Oracle scores A on the Alion truth index.
What you will do
As a member of the Support organization your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location you will be responsible for resolution of moderately complex technical problems related to the installation recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
We also use
- Exadata and Oracle Database Appliance (ODA)
- Oracle DBA and Oracle Secure Backup (OSB)
- OCI Unix Linux Solaris and ZFS Storage
- Real Application Clusters and Grid Infrastructure
- Enterprise Manager OEM and Grid Control
- Oracle VM Directory Server and ASM
- Network switches protocols and security
- Load balancer Java xml SQL shell scripting
Responsibilities
What we will offer you
A competitive salary with exciting benefits
- Flexible and remote working
- Learning and development opportunities to advance your career
- An Employee Assistance Program to support your mental health
- Employee resource groups that champion our diverse communities
- Core benefits such as medical life insurance and access to retirement planning
- An inclusive culture that celebrates what makes you unique
At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with a diverse set of backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond whats been done before.
Level - IC3
Required Experience:
IC