Senior Director, Technical Program Management
Partners with executive management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Oversees and forecasts the scope, milestones, and objectives for each technical program, orchestrating the collaboration of teams to drive the successful delivery of each aspect of technical programs within their span of control. Oversees strategies that streamline comprehensive program plans that outline the management process for technical and considers cross-organizational scope impacting products and business. Oversees the development and execution of comprehensive risk mitigation strategies, driving alignment across multiple teams and executive leadership on these strategies. Establishes the vision and strategic direction for technical program improvement across the group, embedding best practices into organization-wide initiatives and ensuring long-term operational excellence and scalability. Leads meetings with executive-level stakeholders to align priorities, drive collaboration, and achieve technical program objectives. Guides technical programs and initiatives to improve efficiency, setting strategic direction for teams to shape these programs. Oversees the technical execution of reporting and analytics initiatives, ensuring enhancements to group-wide technical program execution. Fosters strategic relationships with internal Oracle teams as a technical liaison, ensuring a collaborative approach to achieving organizational objectives and customer success within Oracle commitments.
Key
Responsibilities
Technical
Management and Execution - Technical Management:
margin-left:.5in;text-indent:-.25in'>-Oversees
the delivery of products or services, implementing and ensuring compliance with
all third party, security, export, accessibility, and legal compliance requirements.
margin-left:.5in;text-indent:-.25in'>-Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
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strategic oversight and direction for the group's response to critical security
escalations, ensuring appropriate access to information, adjusting timelines,
and communicating assessed risks and potential mitigation strategies with
executives to align on the optimal proposed path to resolution.
margin-left:.5in;text-indent:-.25in'>-Drives
strategic forecasting of program demands and resource allocation, collaborating
with key stakeholders to validate predictions and optimize resource allocation.
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the continuous evolution of processes to enhance the reliability, resilience,
and scalability of the products or services, leveraging cutting-edge
technologies and best practices.
margin-left:.5in;text-indent:-.25in'>-Develops
strategic priorities and plans regarding maintenance activities and ad-hoc
maintenance.
Technical
Management and Execution - Technical Strategy and Execution:
margin-left:.5in;text-indent:-.25in'>-Utilizes
technical knowledge to identify and manage program dependencies and risks.
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rapid response to escalations, coordinating within the group and communicating
to group members to assess risk, determine mitigation strategies, and execute
the optimal proposed path to resolution.
margin-left:.5in;text-indent:-.25in'>-Defines
global strategies for various products, including transitions to Oracle Cloud
infrastructure, positioning the organization for successful innovation.
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global delivery standards and guidelines, ensuring alignment with Oracle best
practices.
margin-left:.5in;text-indent:-.25in'>-Engages
and leads global initiatives through all phases of Implementation, Incident,
Problem, and Organizational Change activities, including process automations.
Program
Oversight - Strategy and Decision-Making:
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guidance provided to team members, ensuring excellence in managing customer
interactions, service teams, and stakeholders.
margin-left:.5in;text-indent:-.25in'>-Oversees
and forecasts the scope, milestones, and objectives for each program,
orchestrating the collaboration of teams to drive the successful delivery of
programs within their span of control.
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and refines key performance indicators (KPIs) and develops measurement methods
to monitor, evaluate, and optimize group performance against established goals
(e.g., scope, timelines, deliverable quality).
margin-left:.5in;text-indent:-.25in'>-Drives a
culture of effective collaboration and alignment of priorities, developing a
communication strategy with partners and customers to achieve group goals.
Program
Oversight - Program and Operations Management:
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strategies that streamline comprehensive program plans that outline the
management process for technical, non-technical, and cross-organizational scope
impacting products and business.
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the work of program staff (e.g., development, quality assurance, customer
success), developing strategies that ensure successful identification and
mitigation of barriers, including risks and issues in workflows.
margin-left:.5in;text-indent:-.25in'>-Shapes
the long-term strategy for comprehensive program documentation (e.g., status
reports, program plans), driving alignment with group objectives and business
priorities.
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with senior leadership to communicate program expectations, progress, and
challenges, ensuring program management best practices are embedded at all
levels.
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strategy for program governance meetings, ensuring alignment across the
organization and with senior leadership.
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and champions strategies to lead and direct global teams in achieving
operational or functional goals, ensuring alignment with customer service level
agreements (SLAs), and productivity targets.
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forecasting program demands, funding, and resourcing, ensuring alignment with
program goals.
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strategy for change management initiatives for programs, such as priority,
scope, scheduling, or requirement changes.
Program
Oversight - Risk Management:
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the development and execution of comprehensive risk mitigation strategies,
driving alignment across multiple teams, departments, and senior leadership on
these strategies.
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oversight on the analysis of costs, benefits, and return on investment (ROI),
ensuring optimized program outcomes and group success.
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extensive technical expertise and resource options to champion seamless
solution delivery and widespread adoption.
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group adoption strategies, influencing technical resource investments and
executive stakeholders to drive long-term innovation and business
transformation.
Process
Efficiency - Process Optimization:
margin-left:.5in;text-indent:-.25in'>-Establishes
the vision and strategic direction for program improvement across the group,
embedding best practices into group-wide initiatives and ensuring long-term
operational excellence and scalability.
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the testing, implementation, and optimization of initiatives and solutions to
achieve operational excellence and exceed business goals.
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direction for optimizing methodologies, ensuring seamless program execution,
cross-functional collaboration, and the achievement of exceptional team and
program outcomes.
Process
Efficiency - Continuous Improvement:
margin-left:.5in;text-indent:-.25in'>-Drives
innovation through continuous improvement methodologies, ensuring group-wide
operational efficiencies.
margin-left:.5in;text-indent:-.25in'>-Shapes
strategic decision-making by embedding data-driven decision-making into broader
business processes.
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strategic priorities for initiatives to drive the direction of efforts to
advance solution availability, reliability, and security.
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processes based on feedback and KPIs, analyzing results through retrospectives.
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the definition of requirements and configurations of existing and new
development tools, where applicable, in accordance with group goals and OKRs.
Collaboration
and Program Leadership - Cross Functional Collaboration:
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meetings with senior leader stakeholders to align priorities, drive
collaboration, and achieve program objectives.
margin-left:.5in;text-indent:-.25in'>-Consults
and advises department leaders to improve teamwork, streamline processes, and
enhance operational efficiency across the group.
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program updates and plans to senior leader stakeholders, communicating complex
information and driving informed decision-making processes.
margin-left:.5in;text-indent:-.25in'>-Enhances
stakeholder engagement to inform and shape decision-making, improving the
execution of programs across the group.
Collaboration
and Program Leadership - Program Leadership:
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programs and initiatives to improve group efficiency, setting strategic
direction for teams to shape these programs.
margin-left:.5in;text-indent:-.25in'>-Identifies
areas for improvement, develops and executes comprehensive change management
strategies, and ensures successful adoption of new processes or systems.
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on the development and execution of strategic plans and initiatives, aligning
them with group goals and objectives.
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that the program team and other stakeholders are aligned with the program goals
and motivated, identifying and addressing conflicts and issues.
Data
and Analysis:
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the execution of reporting and analytics initiatives, ensuring enhancements to
group-wide program execution.
margin-left:.5in;text-indent:-.25in'>-Aligns
efforts across the group, driving consistency in solving highly complex problems
impacting the success of the program(s), including adherence to service level
agreements (SLAs).
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analysis and reviews results of the analysis, which may include competitive
analysis, trend analysis, and KPI analysis, to drive data-informed decisions to
support the program goals, presenting findings with immediate team's
stakeholders.
Stakeholder
Engagement:
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strategic relationships with internal Oracle teams worldwide, ensuring a
collaborative approach to achieving organizational objectives and customer
success within Oracle commitments.
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commitment and partnership within customer organizations, influencing at high
levels to align Oracle’s offerings with customer strategies.
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and empowers high-level collaborations with customer counterpart leads for
continuous review and strategic improvements.
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proactive engagement and solution-driven approaches to drive strategic
alignments with global customer needs.
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and presents high-level strategies to mitigate risks to customer satisfaction,
including the assessment of mitigation efforts and their impact on the group's
broader objectives.
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the strategic alignment of varied priorities and existing Oracle commitments,
ensuring optimal coverage and response to customer needs with minimal risk to
programs.
Core
Responsibilities
Planning
& Execution:
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strategic oversight on the management and execution of large-scale projects or
initiatives, monitoring timelines, deliverables, and budgets when applicable to
ensure success. Sets strategies for appropriately delegating work, setting
priorities, and aligning projects with business needs. Drives the strategic
planning process across teams, providing guidance on resources or timelines in
anticipation of changes.
Collaboration
& Partnership:
margin-left:.5in;text-indent:-.25in'>-Sets a
strategic direction for collaborating with cross-functional teams to ensure
alignment of expectations and strategic objectives. Drives a culture of
teamwork, empowering teams to build and maintain partnerships with business
leaders, stakeholders, and/or customers to contribute to organizational
success. Promotes a culture of transparency and inclusivity where all voices
are valued and respected.
Problem
Solving:
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and implements strategies for specialized, advanced problem-solving efforts
across the organization, serving as an escalation point for highly complex
operational and/or technical issues. Oversees teams leveraging innovative
techniques to address significant ambiguous issues, identify root causes, and
prevent recurrence, reviewing solutions as needed.
Continuous
Learning:
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continuous learning to maintain cutting-edge skills and influence
organizational best practices. Inspires teams to build and maintain expertise
in relevant areas by proactively monitoring emerging trends, technologies, and
industry standards to help position the organization as an industry leader.
Contributes to the organization’s strategy for learning and development,
influencing leadership to foster learning opportunities for the team.
Continuous
Improvement:
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culture of continuous improvement that sets a standard for efficient and
effective processes, protocols, and workflows across the organization. Oversees
work to implement large-scale approaches and methods for continued improvement,
ensuring changes align with organizational goals. Sets the strategic direction,
prioritizes, and approves the roadmap of improvement initiatives to maximize
return on investments.
Performance
and Development:
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and ensures consistent application of performance management strategies,
systems, processes, and guidelines across the organization. Creates an
organizational culture of career development that encourages proactively
identifying and pursuing career development opportunities and guiding leaders
to support their team's growth. Drives consistency in the application of talent
development procedures and socializes performance expectations across the
organization. Partners with HR and executive leadership to envision and execute
a talent management strategy, balancing budget and talent resources.
Minimum Job Qualifications
Education and/or Experience:
11 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 7 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Master's Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 5 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Doctorate in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 3 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery.
Job Skills:
Same skills as prior level.
Preferred Job Qualifications
Education and/or Experience:
13 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 9 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Master's Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 7 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery
OR
Doctorate in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 5 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery.
Job Skills:
Same skills as prior level.
People Leadership / Management Experience:
8 years of experience in a leadership role with direct reports.
Budget Experience:
4 years of experience working with operating budgets and/or project financials.
Cloud Services Experience:
13 years of experience in a reputed Enterprise Cloud Services organization/experience working directly with large enterprise customers (i.e., Cerner systems, Oracle Cloud Infrastructure, cloud services, networking, SaaS products, scalable distributed backend services design with Cloud Native, and/or and systems development lifecycles).
Software Lifecycle Development Methodologies Experience:
10 years of experience using software development lifecycle methodologies (e.g. Agile, Scaled Agile Framework [SAFe]), practices and associated tooling.
Matrixed Organization Experience:
10 years of experience in leading cross-functional and cross-level matrixed teams to achieve project goals.
Stakeholder Facilitation Experience:
8 years of experience in facilitating large meetings and driving consensus among diverse stakeholders.
Presentation Experience:
8 years of experience in communicating program status, end-to-end delivery, and results to leadership.
Industry Experience:
7 years of experience in relevant industry (e.g., cloud development, cloud operations, policy, risk, healthcare, financial, logistics, HR, regulatory compliance, or information technology [IT]).
Data Analysis Experience:
10 years of experience in data analysis and reporting.
Project Management and Delivery Certifications:
Project management and delivery certifications, e.g., Certified Scrum Master (CSM) from Scrum Alliance, Project Management Professional (PMP) certification from the Project Management Institute (PMI), Lean Six Sigma Black Belt Certification, ITIL Information Technology Infrastructure Library.
Software Development and Implementation Experience:
8 years of experience in software development, software development management, or software implementation consulting projects.