Front Desk Assistant

Department:

Special Instructions to Applicants:

When applying you will be required to attach the following electronic documents:

• A Resume
• A Cover Letter

For additional information please contact:Madi Mather at [email protected]

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Note: All job offers are contingent upon Human Resources final approval

Job Description:

This recruitment will be used to fill 2 part-time (a maximum of 24 hours per week) positions for the Front Desk Assistant role at Oregon State University (OSU) - Cascades.

Desk Assistants (DAs) are employees of the Office of Residential Education and Housing. Supervised by a professional staff member, DAs are expected to work towards Residential Education and Housing objectives, manage the front desk, and provide administrative support. Overall job effectiveness is tied to the DA’s ability to complete administrative tasks and provide overall support to residential students.

OSU-Cascadesisan Equal Opportunity Employer, including disability, protectedveteran, and other protected status.

• A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of Residential Education and Housing. Residential Education and Housing will provide a transformative on-campus experience that will ENGAGE our students in community, ENRICH their lives, and help them flourish and THRIVE.

• Students receiving Work Study as part of their financial aid award are welcome to apply for this position.

Position Duties

Community Development

• Facilitate and support the Community Development Plan as directed by your supervisor, including creating/maintainingbulletin boards, andassistingwith programming.

• Identifyand respond toresidentneeds through consultation and referral of campus resources.

• Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural differences.

Administration & University-Wide Support

• Support administrative processes and communication related to Residential Education and Housing.

• Manage the Residence Hall Front Desk by providing lockoutassistance, answering the phone(s), and referring students to appropriate resources.

• Completeadministrative tasks byidentifyingtheappropriate technologyfor completing specific tasks and asking questions for clarification from colleagues or supervisors.

• Demonstrate dependabilityand timelinessby completing all Incident Reports and Duty Logs consistently and with minimal errors.

• Communicate in a clear and organized manner and regularly check work communication channels to stay organized. (email, staff mailbox, team communication)

• Prioritize tasks andsubmitall required materials in a consistent andtimelymanner. (digitalor physical advertising,restocking/inventory, passive programming,etc.)

• Maintain positive andequitablecustomer service for all residents, guests, and other individuals served by the housing department.

• Ensure hand-off of the duty phone to the scheduled RA-on-duty during evening shifts.

Student Behavior & Crisis Management

• Identifyand reportpotential policy violations, incidents, or student concerns to supervisor.

• Multi-task in emergency situations or crisis response byidentifyingnext steps, contacting professional staff members, delegating tasks to residents and other staff, and communicating effectively.

• Understand, abide by, and role model behavior expected of students as outlined in the OSU Student Conduct & Community Standards and all Residential Education and Housing Policies.

Meeting and Training Requirements

• DAs must complete all required training sessions prior to and during service, including online modules.

• DAs may be asked to stay as late as noon on Sunday after Spring Term finals toassistwith closing responsibilities.

• Exceptions to the above responsibilities of the positionmay be approved at the discretion of theAssociateDirector of Residential Education and Housing.

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:

Communication, Critical Thinking, Professionalism, Equity & Inclusion

Qualifications:

Full Employment Eligibility Requirements can be found here:https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements

• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study

• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment

• Must meet the applicable minimal enrollment standard

  • High School student: Regularly enrolled in a high school or participating in a home-schooling program

  • Undergraduate and post-baccalaureate student: 6 credit hours per term

  • Undergraduate international student: 12 credit hours per term*

  • Graduate student officially admitted to Graduate School: 5 credit hours per term

  • Graduate international student officially admitted to Graduate School: 9 credit hours per term*

*International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by theOffice of International Services (OIS) andmust be provided to the Student Employment Center.

Required Qualifications:

• Be a current OSU-Cascades student or degree partnership student with OSU-Cascades and COCC with a cumulative Grade Point Average (GPA) of 2.50 or higher. Failure to do so may result in employment warning, probation, or removal from the DA position.

• Maintain good academic and conduct standing with both OSU-Cascades and Residential Education and Housing.

• Demonstrate the ability to cultivate relationships with people.

• Demonstrate the ability to respond to conflict.

• Demonstrate an understanding or open-mindedness to social justice.

• Demonstrate the ability to complete administrative tasks in a timely manner.

Additional Required Qualifications:

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Preferred Qualifications:

• Demonstrated commitment to diversity and social justice education, initiatives, and programs.

• Demonstrated crisis management skills.

• Previous experience in leadership opportunities either on or off campus.

Working Conditions/Schedule:

• The DA is an “At Will” employee. As such, the employee, or Residential Education and Housing may terminate the position at any time.

Salary Range:

Anticipated Start Date:

Anticipated End Date: