Architect - United States
Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Oct 21, 2026. Persistent Systems scores A on the Alion truth index.
About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PE…® Assessment 2025.
Location: New Jersey, United States
Years of Experience: 12-15 Years
About Position
We are seeking a highly skilled Salesforce Technical Architect with over 12 years of experience in Salesforce solutions. The ideal candidate will have a strong background in Salesforce Service Cloud and related technologies, with a proven track record of designing and implementing complex solutions. This role requires a deep understanding of contact center operations and integration architecture, as well as the ability to lead technical discussions and drive project success.
What You'll Do
- Design and implement Salesforce solutions, focusing on Service Cloud and related technologies.
- Lead technical discussions with stakeholders to gather requirements and translate them into technical specifications.
- Oversee the integration of Salesforce with various contact center technologies, ensuring seamless operations.
- Develop and maintain technical documentation, including architecture diagrams and integration patterns.
- Collaborate with cross-functional teams to ensure successful project delivery and adherence to best practices.
- Provide guidance and mentorship to junior team members on Salesforce development and architecture.
- Stay updated on Salesforce releases and new features, evaluating their potential impact on existing solutions.
Mandatory Skills
- 12+ years of Salesforce experience.
- 5+ years as a Salesforce Technical Architect or Solution Architect.
- Expertise in Salesforce Service Cloud, Service Console, Omni-Channel, and Service Cloud Voice.
- Strong knowledge of Salesforce Security & Privacy, Lightning App with SLDS, Apex, LWC, and Flows.
- Experience with System Architecture, including Webservices SOAP and RESTful APIs and Microservices Patterns.
- Proficiency in contact center technologies, including Five9, CTI IVR custom integration, and Open CTI.
- Understanding of Skills Based Routing (SBR), IVR, and Agent Desktop Architecture.
- Experience with Data Governance, enterprise security architecture, and Enterprise Architecture.
Preferred Skills
- Experience with Call Routing and Workforce Operations.
- Familiarity with Call Recording Platforms and Contact Center Analytics.
- Knowledge of Sun OpenSSO Federation, Oauth, and Authentication Frameworks.
Expertise You'll Bring
The successful candidate will bring a wealth of knowledge in Salesforce architecture and contact center solutions, along with strong analytical and problem-solving skills. You will be a proactive leader, capable of driving technical discussions and ensuring the successful implementation of Salesforce solutions that meet business needs.
If you are passionate about Salesforce technology and have a proven track record of delivering high-quality solutions, we encourage you to apply for this exciting opportunity.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let's unleash your full potential at Persistent - persistent.com/careers
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."