Technical Support & Installation Technician

• Matric (Grade 12).
• IT or electronics qualification such as CompTIA A+ / Network+, N+ or a relevant National Diploma.
• At least 2 years in IT support, field service or systems installation.
• Valid South African driver's licence (Code B / EB) and willingness to travel to client sites.
• Experience with weighbridges, industrial scales, access control or security systems (advantageous).
• CCNA or equivalent networking certification (advantageous).
• Exposure to industrial automation, PLCs or telemetry (advantageous).
• Experience in mining, agriculture, waste management or logistics environments (advantageous).

• Windows 10/11 and Windows Server install, users, services, Event Viewer, firewall.
• Group Policy, Active Directory basics (advantageous).
• TCP/IP, subnetting, static IP / DHCP, DNS, port testing, basic router configuration.
• VLANs, VPN setup, Teltonika RutOS, Wi-Fi bridges (advantageous).
• RS-232 / RS-485 wiring, COM port settings, USB-serial adapters.
• Experience with common weight indicator brands and protocols (advantageous).
• Relay principles (NO / NC, coil voltages), multimeter use.
• Modbus TCP / RTU, PLC basics (advantageous).
• Install SQL Server / PostgreSQL, backup and restore.
• Basic SQL queries for troubleshooting (advantageous).
• IIS sites and app pools, Windows services.
• .NET hosting, log configuration (advantageous).
• Driver install, network printing, thermal printer setup.
• Printer command languages (ESC/POS) (advantageous).
• TeamViewer (attended and unattended), remote troubleshooting discipline.
• RDP, AnyDesk (advantageous).
• Understanding of sensors, gateways and SIM / APN connectivity.
• MQTT, IoT platforms (advantageous).

• Respond to support calls and tickets within SLA timeframes; diagnose and resolve faults remotely where possible.
• Verify communication between the weight indicator and the W8 software (serial RS-232/RS-485, USB-serial, serial-to-Ethernet converters, TCP/IP indicators).
• Check weight readings, stability and zeroing against the indicator display; identify whether a fault is software, communication or scale hardware.
• Liaise with the client's scale / calibration service provider for load cell and calibration issues (calibration itself is not performed by company).
• Check database health, backups and disk space on the weighbridge server; restore configuration where needed.
• Apply software updates and patches according to the release process.
• Install, configure and maintain bin level / weight sensors, gateways and telemetry devices.
• Verify sensor data is reaching the platform (MQTT / HTTP), check signal strength, SIM / APN and power supply.
• Set up and test alert thresholds and notifications (W8Alert).
• Investigate missing, stale or abnormal readings and replace or re-commission faulty devices.
• Conduct pre-installation site surveys (network, power, cabling, PC specifications, indicator model, printer, boom / traffic light requirements).
• Install and configure server and client components: Windows prerequisites, .NET runtime, IIS, database server (SQL Server / PostgreSQL) and W8 applications.
• Activate licences, configure stations, and connect indicators, cameras, relays and printers.
• Perform end-to-end test weighings (in / out, tickets printed, data saved, reports produced).
• Train operators and site supervisors on day-to-day use.
• Complete the Site Installation Checklist (Appendix A) and obtain client sign-off.
• Perform remote installations over TeamViewer where the client has local hands available for physical connections.
• Configure and test relay / I/O boards controlling boom gates, traffic lights, sirens and barriers (W8Switch / W8Link).
• Set up network relay modules and Modbus TCP devices, including Teltonika routers with digital I/O.
• Verify relay wiring logic (NO / NC, pulse vs latched, timing) and test each output against the expected site sequence.
• Read and interpret basic wiring diagrams; mains-voltage wiring must be done by a qualified electrician.
• Install and configure ticket / docket printers: thermal receipt printers, dot-matrix and A4 network or USB printers.
• Install the correct drivers, set paper size, margins and default printer per station.
• Configure and test docket layouts (W8Form) and confirm tickets print correctly on first and copy pages.
• Resolve print spooler, driver and network printing (port 9100) issues.
• Configure W8 system settings: sites, stations, products, customers, hauliers, vehicles, tariffs and users / roles.
• Set up ANPR cameras (W8Scan) and camera snapshots on weighings.
• Configure integrations and data exports (W8Link / API) in conjunction with development.
• Record every site's configuration in the site file so any team member can support it.
• Log every call, session and site visit in the support system with the fault, cause and resolution.
• Escalate software defects to development with clear reproduction steps, logs and screenshots.
• Keep site files, network maps, installation checklists and remote access details up to date.
• Contribute to a shared knowledge base of known faults and fixes.

To apply, please send your CV with your salary expectations to [email protected]

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

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