Content Operations Specialist

Pay range: 40-50/hr

*depending on exp

Position Summary

The Content Operations Contractor will support the end-to-end management of promotional content across digital marketing channels, with a primary focus on Medical, Legal, and Regulatory (MLR) / Copy Clearance Committee (CCC) coordination, content readiness, and operational excellence. This role serves as a critical liaison between Brand Marketing, agency partners, Commercial Content Committee (CCC), and Digital Operations teams to ensure promotional materials progress efficiently through review, approval, and deployment processes.

The ideal candidate possesses a strong understanding of the pharmaceutical content lifecycle, exceptional attention to detail, and experience managing complex content workflows in a highly regulated environment. The ideal candidate must have experience facilitating the approval, management, and development of digital content, specifically websites.

Key Responsibilities

MLR / CCC Coordination & Content Readiness

• Coordinate end-to-end MLR/CCC submission activities for promotional and digital assets, specifically two website migrations to a new platform.
• Ensure all promotional materials meet submission requirements, including annotations, references, screenshots, metadata, and supporting documentation.
• Manage submission timelines, review cycles, certification activities, and stakeholder communications.
• Track, document, and facilitate incorporation of CCC feedback through approval and implementation.
• Identify and resolve content readiness gaps prior to submission to minimize review delays.

Promotional Content Operations

• Guide promotional assets through the content development, review, approval, and publishing lifecycle.
• Maintain asset status, approvals, and documentation within approved content and workflow management systems.
• Coordinate with agencies, marketers, and operational teams to ensure deliverables are complete, accurate, and submitted on schedule.
• Support governance and compliance requirements related to promotional content.

Website Migration & Digital Readiness

• Support website migration initiatives by ensuring content is organized, reviewed, and submission-ready before deployment.
• Coordinate migration-related content inventories, manuscript reviews, metadata validation, and approval workflows.
• Partner with development, content, and brand teams to ensure approved content is accurately reflected in staging and production environments.
• Assist with migration quality reviews to verify content accuracy and regulatory compliance.

Cross-Functional Coordination

• Serve as a primary point of contact between Brand Marketing, Agency Partners, Operations teams, Digital Product Owners, and CCC reviewers.
• Facilitate communication across stakeholders to drive alignment on timelines, dependencies, approvals, and project milestones.
• Support project planning meetings, status updates, and escalation management when content approvals or readiness activities are at risk.

Process Optimization & Continuous Improvement

• Identify opportunities to improve content operations efficiency, scalability, and governance.
• Support the implementation and adoption of modular content frameworks and reusable content strategies to enable dynamic content strategies.
• Help develop and maintain standard operating procedures, process documentation, templates, and best practices.
• Recommend workflow enhancements and operational improvements to reduce cycle times and improve quality.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience supporting content operations, promotional review, marketing operations, or project management within the pharmaceutical, biotechnology, or healthcare industry.
• Experience coordinating MLR, MRC, or CCC review processes for promotional materials.
• Strong understanding of the pharmaceutical promotional content lifecycle and regulatory approval processes.
• Exceptional organizational skills and attention to detail.
• Proven ability to manage multiple projects and competing priorities simultaneously.
• Strong written and verbal communication skills.
• Experience working across cross-functional teams and external agency partners.
• Familiarity with content management, digital asset management, and workflow platforms such as Veeva PromoMats, Adobe Workfront, Adobe Experience Manager, or similar systems.

Preferred Qualifications

• Experience supporting digital content, website, or omnichannel marketing programs.
• Knowledge of modular content strategies and content reuse frameworks.
• Experience supporting website migration, content transformation, or digital modernization initiatives.
• Understanding of pharmaceutical compliance, promotional review, and submission requirements.

Key Competencies

• Attention to Detail
• Project Coordination
• Content Governance
• Stakeholder Management
• Process Improvement
• Regulatory Compliance Awareness
• Problem Solving
• Communication & Collaboration
• Operational Excellence

Hybrid in Waltham, MA.

Role is mostly remote, but candidate will need to be flexible to be on-site for required meetings.

Work Schedule 9am-4pm Tues-Thurs

20 hrs/wk - Can fluctuate as needed