Assistant Manager (Spare Parts Inventory, Warehousing and Returns)

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses-disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

The ideal candidate bridges the gap between inventory management, warehouse efficiency, and product return assessment to minimize costs and maximize customer satisfaction.

Requirements:

Spare Parts Inventory Management

• Own the end-to-end management of spare parts inventory to support after-sales service operations.
• Monitor inventory levels and implement effective stock control strategies to ensure high parts availability while minimizing excess and aging inventory.
• Analyse repair trends, product failure rates, and demand patterns to forecast spare parts requirements accurately.
• Plan parts provisioning for new product launches (NPI) and develop End-of-Life (EOL) lifetime buy strategies for legacy products.
• Work closely with the Technical Support team to identify and source the correct replacement parts using BOMs, technical drawings, and service manuals.
• Maintain spare parts pricing and ensure quotation accuracy and consistency.
• Review obsolete inventory and recommend refurbishment, liquidation, or disposal strategies where appropriate.

Warehouse Operations

• Manage daily operations of the spare parts and returns warehouse, ensuring inventory accuracy and operational efficiency.
• Ensure sensitive electronic components are stored and handled in compliance with ESD (Electrostatic Discharge) standards.
• Lead cycle counts and annual stock audits, investigating and resolving inventory discrepancies.
• Oversee the picking, packing, and dispatch of spare parts to technicians, service centres, and external partners.
• Continuously improve warehouse layouts, workflows, and SOPs to enhance productivity and space utilization.
• Ensure compliance with workplace safety and health (WSH) regulations and warehouse best practices.

Returns & Reverse Logistics

• Manage the end-to-end product returns process, from receiving returned products to final disposition.
• Partner with the Technical Support team to assess returned products and determine the appropriate outcome, including repair, refurbishment, parts harvesting, resale, grading, or disposal.
• Analyse return trends and collaborate with Customer Service and relevant stakeholders to identify root causes and implement corrective actions to reduce return rates.
• Process factory chargebacks and maintain accurate documentation for returned products.
• Support continuous improvement initiatives to optimize reverse logistics efficiency and reduce operational costs.

Requirements

• Diploma or Degree in Supply Chain Management, Logistics, Business Administration, or Engineering.
• Minimum 2-5 years’ experience in inventory management, warehouse operations, or reverse logistics. Preferably in Consumer Electronics or Home Appliances.

• Proficient in Excel and basic knowledge in building Power BI is preferred.
• Basic understanding of electronics, electrical and mechanical parts.

• Strong analytical and problem-solving skills to manage complex inventory.
• Familiarity with supply chain processes, including import/export procedures and customs clearance.