Level 2 IT Technician

Level 2 IT Technician: On behalf of our Manufacturing client, Procom is searching for a Level 2 IT Technician for a 12 month contract role. This position is onsite at our client’s East Hawkesbury, ON office. Level 2 IT Technician - Job Description: The Level 2 IT Technician will provide advanced technical support by handling complex issues escalated from the Level 1 help desk. The primary focus is on maintaining and improving network reliability in the factory environment, ensuring the network is stable and highly available. Level 2 IT Technician - Responsibilities: • Diagnose and resolve complex hardware, software, and connectivity issues escalated by Level 1 staff • Assess the current network and implement upgrades to improve uptime and speed • Investigate communication loss affecting production machines using packet captures and monitoring tools • Work with maintenance and automation teams on machine networks and VLAN segmentation • Set up and maintain network monitoring and alerting systems • Coordinate with vendors to diagnose and validate network fixes • Document processes, procedures, and resolutions clearly and consistently • Manage user accounts and permissions within Active Directory and Microsoft 365 • Deploy, configure, and maintain office hardware, including servers and network devices • Mentor Level 1 technicians Level 2 IT Technician - Mandatory Skills: • Deep knowledge of Windows, macOS, Linux, and Windows Server operating systems • Experience with Fortinet, FS, HPE, Ubiquiti, and Mikrotik network equipment • Strong understanding of TCP/IP, DNS, DHCP, VPNs, and VLANs • Proven troubleshooting skills across hardware, operating systems, and network connectivity • Hands-on experience with JIRA or similar ITSM tools • Ability to write clear, accurate technical documentation • Familiarity with virtualization technologies and cloud environments Level 2 IT Technician – Nice-to-Have Skills: • Fortinet NSE4 or higher certification • Cisco CCNA certification • Experience with Microsoft 365 and Azure certifications • ITIL 4 Foundation certification • VMware VCP or equivalent virtualization certification Level 2 IT Technician – Assignment Length: This is a 12 month contract position. Level 2 IT Technician - Start Date: ASAP. Level 2 IT Technician - Assignment Location: East Hawkesbury, ON, onsite.