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Assistant Manager - Trainer

Quess Corp · 5 months ago
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Location
In office (Jaipur)

Confirmed on the employer's own hiring board on Oct 29, 2026. First seen by Alion on May 19, 2026. Quess Corp scores D on the Alion truth index.

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Quess Corp

Quess Corp provides staffing, workforce management and business services. Its technology arm supplies information technology staffing and managed services. The company employs hundreds of thousands of associates across sectors.
quesscorp.com · HQ: Bengaluru, India · Cybersecurity · Recruiting & Staffing · Professional Services · Est. 2007

Conduct new hire training (process, product, soft skills, and systems) for voice, non-voice, and blended processes

Deliver refresher and upskilling programs to improve agent productivity and quality scores

Design and update training materials including SOPs, decks, scripts, assessments, and job aids

Conduct call monitoring, audits, and feedback sessions to identify training gaps

Work closely with Quality and Operations teams to improve KPIs such as AHT, CSAT, FCR, and compliance

Provide coaching and mentoring to improve communication, product knowledge, and customer handling

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