FMCG Application Support
First seen by Alion on Oct 29, 2026.
Position: FMCG Application Support
Company Overview:
RayaCX is a leading technology company based in Cairo Egypt providing innovative and cutting-edge solutions to various industries. Our focus is on delivering exceptional customer experience and driving business growth through the use of technology.
Job Overview:
We are seeking a highly motivated and skilled FMCG Application Support to join our team in Cairo Egypt. The ideal candidate will have a strong background in FMCG (Fast Moving Consumer Goods) industry and a passion for providing excellent customer support.
Responsibilities:
- Provide technical support to FMCG clients using our applications
- Troubleshoot and resolve any issues or bugs reported by clients
- Communicate with clients to understand their needs and provide effective solutions
- Collaborate with the development team to enhance the functionality and usability of our applications
- Conduct training sessions for new clients on how to use our applications
- Stay up-to-date with industry trends and updates to ensure our applications are meeting the needs of our clients
- Document and maintain support processes and procedures
- Participate in on-call rotation for after-hours support as needed
Requirements:
- Bachelors degree in Computer Science Information Technology or related field
- Minimum of 2 years of experience in FMCG industry
- Strong technical skills and experience with software applications
- Excellent communication and interpersonal skills
- Ability to troubleshoot and solve complex technical issues
- Proven experience in providing exceptional customer support
- Strong knowledge of SQL and database management
- Ability to work well in a team environment
- Fluent in English both written and verbal
- Willingness to work in a fast-paced and dynamic environment
Contract Details:
This is a full-time position based in Cairo Egypt. The contract details will be discussed during the interview process.
If you are passionate about technology and providing exceptional customer support we encourage you to apply for this exciting opportunity at RayaCX. We offer a dynamic and collaborative work environment competitive salary and opportunities for growth and development. Join our team and be a part of shaping the future of technology in the FMCG industry.