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Location
In office (Cairo)
Seniority
Staff
Employment
Full-Time

First seen by Alion on Oct 27, 2026.

Overview
Company
Impact
Profile match
Raya CX is an Egyptian customer experience company founded in 2001 and headquartered in Cairo. It provides outsourced contact centre and digital support services. The company operates delivery centres on several continents.

Key Responsibility:

  • Lead information security compliance within RayaCX organization including all sites and divisions.
  • Lead the implementation acquiring and certification readiness and maintenance of ISO/IEC 27001.
  • Ensure ongoing compliance with PCI DSS GDPR NIST and SOC 2 and other information security frameworks and requirements.
  • Work closely with IT Security Operations and other teams to ensure controls are implemented effectively.
  • Drive governance risk management and compliance (GRC) initiatives across RCX.
  • Audit and enforce IT compliance policies procedures and control frameworks.
  • Support training programs related to information security compliance and resilience.
  • Develop compliance dashboards KPIs and management reports.
  • Govern the design implementation and maintenance of IT Disaster Recovery Plans (DRPs).
  • Develop and maintain IT-related Business Continuity Plans (BCPs).
  • Work with IT information cybersecurity department closely on clients requirements.
  • Coordinate and lead BCP risk assessments and DR testing exercises documenting results and tracking improvements.
  • Reduced IT risks and improved control effectiveness.
  • Auditing IT risk assessments and compliance gap analyses across systems infrastructure and processes.
  • Define and implement control measures to mitigate identified risks and compliance gaps.
  • Ensure no risk or audit finding is closed without proper evidence ownership and validation.
  • Plan lead and execute internal audits external audits and certification audits.
  • Act as the main focal point for IT compliance during client and regulatory audits.
  • Track audit findings define corrective actions and ensure timely remediation.
  • Develop maintain and enforce policies procedures and standards across the organization.

Qualifications: Strong analytical -risk assessment skills -Result Orientation -Operational Awareness -Building Networks- Ability to translate compliance requirements into operational controls-Client interfacing communication skills.

Strong understanding of regulatory requirements risk management frameworks and industry best practices.

Strong audit performance with minimal findings.

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