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Senior Supervisor (Service)

Raya Holding • Wholesale • Systems Integrators • Bachelor's Degree • 10 days ago
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Salary
≈ $72k – $163k per year (Estimated)
Location
In office (Egypt)
Seniority
Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 13, 2026.

Overview
Company
Impact
Profile match

Raya Holding

Raya Holding is an Egyptian group founded in 1999 and headquartered in Cairo. Its subsidiaries cover information technology, contact centres, distribution and logistics. The company is listed on the Egyptian Exchange.
rayacorp.com • HQ: Cairo, Giza, Egypt • Wholesale • Call Center Services • Systems Integrators • 501-1000 employees • Est. 1999
Tech stack of Raya Holding
  • Maximize technician productivity and efficiency by optimizing processes, managing resources and ensuring jobs are completed on time.
  • Ensure the team is properly trained on the latest technology and repair methods, to maintain a safe environment and ensure strict compliance with all company and legal standards.
  • Oversee and inspect completed repairs to guarantee high-quality work.
  • Serve as the final point of contact for complex customer concerns or complaints, resolving them swiftly and fairly to maintain the brand's reputation and customer loyalty.
  • Coordinate with the spare parts department to ensure accurate and sufficient inventory of spare parts and materials to avoid work delays.
  • Identify and execute opportunities to increase sales of services, maintenance packages, and accessories to increase the department's financial performance.
  • Bachelor’s degree in Mechanical Engineering or a related field.
  • 5-7 years of relevant experience in automotive service/workshop operations.
  • Result Orientation
  • Operational Awareness
  • Network Building
  • Coaching & Mentoring
  • Customer Centricity
  • Strong leadership and team management skills.
  • Good problem-solving and decision-making skills.
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