Customer Success Lead

About the company

Our client is an AI software company.

The role

Raydar is recruiting for this role on behalf of our client. Lead the setup, adoption and ongoing health of customer accounts for a software business, building customer success processes from the ground up. The role suits someone who has already owned onboarding or adoption outcomes and can work independently with minimal existing structure.

What you'll do

- Guide new customer organizations through kickoff, configuration, access setup, user training and early follow-through, often in person.

- Monitor product usage and account health, design simple tracking tools, and flag warning signs early.

- Partner with leadership on expansion conversations with existing accounts.

- Own customer issues from start to finish, reproducing problems, giving engineers clear context and confirming resolutions.

- Set up reusable materials and procedures so future launches and support run consistently, including step-by-step setup aids, reference documents, launch timelines and standard messages.

- Take on operations projects beyond customer success as they arise.

Requirements

What we're looking for

- Has personally owned customer onboarding or adoption work and can point to measurable results.

- Warm, outgoing presence that builds trust with senior customers.

- Resourceful and able to work things out without a defined playbook.

- Learns software products in depth, including configuration, permissions and workflows, and can explain them clearly to customers and engineers.

- Able to work a demanding schedule of up to six days a week.

- At least 2 years of relevant experience.

Benefits

Compensation and benefits

- Base salary: USD 100,000 to 160,000 per year

- Health insurance

- Unlimited paid time off

- Meals provided on office days

- Team lunches and all-hands meetings

- Retirement plan

Location and work model

- San Francisco, California, United States

- On-site

- Full-time