Sales Operations Analyst

About the Job:

The Red Hat Global Business Delivery Team is looking for a Sales Operations Analyst to join us in Pune, India. In this role, you will support sales operations activities for the Red Hat Executive team, with a focus on data quality, reporting, process management, and continuous improvement.

You'll work closely with cross-functional stakeholders to analyze data, resolve operational issues, improve processes, and support mission-critical initiatives. The ideal candidate is analytical, detail-oriented, and comfortable working independently in a fast-paced environment.

What You'll Do:

• Own and execute sales operations processes, ensuring data accuracy, quality, and timely delivery.
• Analyze sales data and reporting to identify trends, data gaps, and actionable insights.
• Investigate data integrity issues, identify root causes, and drive appropriate resolutions.
• Collaborate with Sales, Sales Operations, IT, and other stakeholders to understand requirements and deliver effective solutions.
• Develop and maintain dashboards, reports, and analytics to support business decision-making.
• Support CRM data management, governance, and compliance across the sales organization.
• Identify opportunities to simplify, automate, and improve sales processes and operational efficiency.
• Support system enhancements, data migrations, and other sales operations initiatives.
• Leverage approved AI tools and technologies to improve efficiency and productivity.

What You'll Bring:

• Bachelor's degree; an equivalent degree from an accredited university or equivalent experience will also be considered.
• 2-4 years of experience in Sales Operations, Business Operations, CRM Operations, or a related analytical role.
• Experience working with Salesforce or other CRM platforms, including opportunity management and reporting.
• Strong analytical and problem-solving skills, with the ability to work with large datasets and translate findings into actionable insights.
• Understanding of the IT sales lifecycle, Sales Operations, and Route to Market.
• Proficiency with spreadsheets and data analysis.
• Experience with data imports/exports, APIs, or CRM data management tools.
• Strong communication and stakeholder management skills, with the ability to work independently and manage multiple priorities.
• A continuous improvement mindset with the ability to identify issues, recommend solutions, and drive them through to completion.

About Red Hat

Red Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.