Operations Systems Associate

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Operations Systems Associate. This role is based in Hyderabad, India.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, if you are best of the best, you belong to Rimini. We are on a mission to contribute significantly to our Rimini ONE program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

The Operations Systems Associate– Archiving Services is responsible for end-to-end execution, validation, and governance of archive activities across multiple product lines. This role plays a critical part in ensuring high-quality archive delivery, mentoring team members, and driving process efficiency while collaborating closely with cross-functional teams and clients.

In addition to the S3 responsibilities, S4 introduces responsibilities around governance (periodic validation), advanced validation capability, proactive issue resolution, primary client ownership, leadership reporting, workload oversight, ticket ownership, and execution readiness.

Key Responsibilities

• Manage and execute assigned archive activities across multiple product lines.
• Oversee archive downloads, execution, and completion within defined timelines.
• Perform advanced archive validations using tools and manual checks to ensure data accuracy and integrity.
• Conduct periodic validation checks and ensure adherence to archive standards and SLAs.
• Partner with QA teams to support audits and ensure compliance with quality benchmarks.
• Identify discrepancies and proactively resolve or escalate issues.
• Serve as a primary point of contact for archive-related queries from clients and third-party vendors.
• Collaborate with cross-functional teams and clients on client requirements.
• Support issue resolution and provide technical guidance during archive execution.
• Mentor and guide contract resources and junior associates on archiving processes.
• Provide clarifications and ensure adherence to standard operating procedures.
• Assist Associate Archive Engineers in monitoring workload and task completion.
• Maintain and update archive tracking tools (Smartsheet picklists, dashboards, and tickets).
• Track daily progress and ensure timely completion of assigned deliverables.
• Maintain reports and provide status updates to stakeholders and leadership.
• Work on assigned tickets and provide timely resolutions within SLA timelines.
• Support onboarding activities related to pre and post archiving and ensure readiness for execution.
  
  

Required Qualifications

• Bachelor's degree in IT, Computer Science, Business Administration, or related field.
• 4-6 years of experience in archiving, onboarding support, or operations.
  
  

Key Skills

• Strong expertise in archive execution and validation processes
• Hands-on experience with Smartsheet, MS Office, and ticketing systems
• Strong troubleshooting and analytical skills
• Excellent communication and stakeholder management
• Ability to prioritize tasks and manage multiple deliverables
• Strong attention to detail and quality orientation
  
  

Additional Expectations

• Ability to work in a fast-paced, deadline-driven environment
• Flexibility to work extended hours or shifts when required
• Adaptability to handle multiple product lines and changing priorities
  
  

Success Metrics

• Timely completion of archive deliverables within SLA
• High accuracy and quality in archive validation
• Minimal audit findings and compliance adherence
• Effective stakeholder engagement and issue resolution
• Contribution to team productivity and process improvements
  
  

Why Rimini Street

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

• Company
• We dream big and innovate boldly.
  
  

• Colleagues
• We work with extraordinary people who create a culture of mutual respect and collaboration.
  
  

• Clients
• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
  
  

• Community
• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
  

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
  
  

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.