IT Officer

Rogers Capital is looking for a proactive and detail-oriented IT Officer to support and maintain the organisation’s IT infrastructure, systems and end-user services. The successful candidate will ensure the smooth operation of hardware, software, networks and security systems while providing timely technical support to employees.

Key Responsibilities

• Provide first-line technical support to end-users, resolving hardware, software and connectivity issues within agreed service levels.
• Build, deploy, maintain, patch and retire end-user devices, ensuring applications remain up to date and secure.
• Administer and update Active Directory, including user account creation, modification and removal.
• Support employee onboarding and offboarding processes, ensuring appropriate system access and security controls.
• Maintain an accurate IT asset inventory and assist with procurement and equipment lifecycle management.
• Support and maintain printers, meeting-room equipment, audiovisual systems and other peripherals.
• Monitor and maintain servers, storage systems, backups and network infrastructure.
• Perform routine administration of Windows Server environments, Active Directory and virtualisation platforms.
• Assist in managing LAN, Wi-Fi, VPN, firewall and other network-related activities.
• Conduct backup monitoring, restore testing and disaster recovery checks.
• Support the deployment of software applications, system upgrades and new releases, including User Acceptance Testing (UAT).
• Assist with IT projects from planning through to implementation.
• Provide on-site IT support across branches and ensure compliance with IT standards and operational requirements.
• Deliver technical support during company events and business initiatives.
• Apply security patches, remediate vulnerabilities and ensure endpoint protection measures are maintained.
• Monitor antivirus, endpoint detection and response (EDR) and device encryption compliance.
• Adhere to access management, information security and data protection policies.
• Support IT audits, access reviews and compliance activities, and promptly escalate security incidents.

Requirements

• Diploma or degree in Information Technology, Computer Science, Information Systems or a related field.
• A minimum of 2 years’ experience in an IT support, system administration or similar role.
• Sound knowledge of Windows operating systems, Microsoft 365, Active Directory and networking fundamentals (TCP/IP, DNS, DHCP).
• Proven ability to troubleshoot hardware, software and connectivity issues.
• Understanding of IT security principles, including patching, antivirus/EDR and access control.
• Strong analytical, problem-solving and communication skills.
• Ability to manage multiple priorities and work independently.
• Valid driving licence, and willingness to travel between sites and work outside normal hours when required
• Exposure to Windows Server, virtualisation platforms, backup solutions and endpoint management tools
• Relevant certifications such as CompTIA A+/Network+/Security+, Microsoft 365 Administrator or CCNA
• Experience in financial services or another regulated environment.

What We Offer

• Competitive salary package.
• Medical insurance covering employees and their eligible dependants, with 50% of the premium contributed by the Company.
• Contributory Pension Scheme
• Accident Insurance Cover
• Annual Leave entitlement from Day One
• Preferential Rates for Credit Facilities
• Free Weekly Consultations with Medical Doctor and Psychologist
• Exclusive employee discounts
• Training and professional development opportunities.
• Career growth within a dynamic and supportive environment.
• Employee wellness and engagement activities.

Key Competencies

• Customer Service Orientation
• Problem Solving
• Attention to Detail
• Teamwork and Collaboration
• Time Management
• Adaptability and Continuous Learning