Support Applicatif

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe 

• Following agreed procedures, receives requests for first & second level application support and provides routine advice to users on systems, products and services which are available to them.
• Incident management through the call logging mechanism and ticket system
• Restores service within agreed service levels.
• Client Setup and Configuration on our inhouse different applications
• Promptly attends calls which require response as appropriate.
• Follows standard procedures, documenting incidents, problems and requests in a timely and accurate manner, progress checking, and ensuring that accurate diagnostic information is provided for error resolution and incident analysis.
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
• Assists users in making more effective use of applications, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
• Takes part in meetings, kick off meet, including those for major incidents, and presents issues and solutions both orally and in writing.

 Your distinctive profile  

• Minimum of 2 years of previous experience in IT fields.
• Fluency in both English and French.
• Previous experience in a support team will be an advantage.
• High proficiency in Microsoft Office tools such as MS Word, MS Excel, and MS PowerPoint.
• An analytical mind-set with excellent problem-solving skills.
• Excellent troubleshooting skills.
• Basic SQL skills
• Previous experience with DB Visualizer or any other database client(s) will be an advantage.
• Ability to adapt quickly to legacy and new versions of the technologies used.
• Good communication skills both verbal and written (French & English
• Keen learner, willingness to grow and develops skills further and ability to learn quickly
• Proactive and detail-oriented, yet comfortable working in a dynamic environment with fast paced deliveries and changing requirements
• Treats stakeholders as a customer and values the skills of team members

 Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…