Operations Management Trainee

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Job Description:

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’llbe part of a dynamic team, equipped to succeed and empowered to develop your transportation & logisticscareer. This is an essential industryand we’vebeen in the game since 1933!

The Operations Management Trainee (OMT) is an 18 to24-month structured and comprehensive training program to develop leadership and operational knowledge. The position involves working collaboratively with different teams to gain insights into the business, processes,and strategies to align with customer retention, all facetsof operational excellence,and metrics.

This position will give you a chance to utilizeyour problem-solving abilities to help make good business decisions for the company.With support, mentorship,and training from your managers and fellow team members, along with your willingness to relocate, you will be prepared to take the next step in a successful career.This is an amazing opportunity for a recent college graduate to start their career with a successful and stable company.

Shop Location: Tukwila, WA

Hours: 7:00AM TO 3:30PM

Schedule: Monday -Friday

Salary - Paid Weekly

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options,and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development

• Regional and local Ryder resources to help guide and support

• The stability and peaceof mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employeesworldwide.

• 12 weeksof paid maternity leave.

• Additionalday of Paid Time Off(PTO)for Military Veterans.

Essential Functions

• Responsible for the customerrelationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.

• Coordinate with the rental department to ensure maximum utilizationwithout compromising lease customers.

• Partner with Sales staff on customer calls for new business and increased customer satisfaction.

• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimizerunning costs and maintenance overhead.

• Accountable for coordinating with Maintenance, Asset Management, Salesand Marketing to ensure customer satisfaction.

• Ensure accuratePM scheduling and follow-up, breakdownsand vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.

• Performs other duties as assigned.

Skills and Abilities

• Detail-oriented with excellent follow-up practices required.

• Strong verbal and written communication skills required.

• Instills commitment to organizational goalsrequired.

• Capable of multitasking, highly organized, with excellent time management skills.Able to prioritize work.

• Flexibility to operateand self-driven to excel in a fast-paced environment, required.

• Strong mechanical skills arerequired.

• Effective interpersonal skillsandexcellent influencing skills, required.

• Ability to create and maintainprofessional relationships within all levels of the organization (peers, work groups, customers, supervisors),required.

• Abilityto work independently and as a member of a teamisrequired.

Qualifications

• Bachelor's Degree, required.

• 1 year or more in customer service with issue resolution, preferred.

• Strong PC knowledge/skills to include spreadsheet and word processing software packages. Advancedskills are required.

• Basic understanding of Business Finance, controls,and metrics.Beginnerskills arerequired.

#INDexempt

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Job Category

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to acandidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation rangesfor the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits, click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected].

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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