Customer Service Agent - Logistics Industry

Job Mail • Transportation & Logistics • Logistics • 3 hours ago
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Location
In office (Durban)
Employment
Full-Time
Overview
Company
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Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.
jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators
Key Responsibilities
  • Provide clients with feedback and updates via their ticketing system (primary) and Outlook email.
  • Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.
  • Book collections and delivery appointments, and manage pre-alerts.
  • Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.
  • Work with your Team Leader to escalate queries where needed and ensure service excellence.
  • Liaise with internal and external ops teams to feed accurate updates back to customers.
  • Perform daily checks on outstanding queries and follow up through internal systems.

What We're Looking For

  • Experience in customer service and hands-on problem-solving.
  • Ability to think outside the box to find solutions for clients.
  • Comfortable working across multiple communication channels (ticketing system, email, WhatsApp).
  • Strong follow-through and attention to detail.
  • Experience with a parcel/freight management system is an advantage.

Please note:

Key Responsibilities

  • Provide clients with feedback and updates via their ticketing system (primary) and Outlook email.
  • Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.
  • Book collections and delivery appointments, and manage pre-alerts.
  • Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.
  • Work with your Team Leader to escalate queries where needed and ensure service excellence.
  • Liaise with internal and external ops teams to feed accurate updates back to customers.
  • Perform daily checks on outstanding queries and follow up through internal systems.

What We're Looking For

  • Experience in customer service and hands-on problem-solving.
  • Ability to think outside the box to find solutions for clients.
  • Comfortable working across multiple communication channels (ticketing system, email, WhatsApp).
  • Strong follow-through and attention to detail.
  • Experience with a parcel/freight management system is an advantage.

Please note:

Should you not meet the minimum requirements or hear from us within 14 days from date of advertising, please accept your application as being unsuccessful.

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