Customer Service Agent - Logistics Industry

• Provide clients with feedback and updates via their ticketing system (primary) and Outlook email.
• Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.
• Book collections and delivery appointments, and manage pre-alerts.
• Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.
• Work with your Team Leader to escalate queries where needed and ensure service excellence.
• Liaise with internal and external ops teams to feed accurate updates back to customers.
• Perform daily checks on outstanding queries and follow up through internal systems.

What We're Looking For

• Experience in customer service and hands-on problem-solving.
• Ability to think outside the box to find solutions for clients.
• Comfortable working across multiple communication channels (ticketing system, email, WhatsApp).
• Strong follow-through and attention to detail.
• Experience with a parcel/freight management system is an advantage.

Please note:

Should you not meet the minimum requirements or hear from us within 14 days from date of advertising, please accept your application as being unsuccessful.