Support Engineer

We’re looking for Support Engineers who can install and commission the hardware (IP cameras, lasers, switches, lights, low-voltage power), then keep it alive once it’s deployed.

You’ll do the commissioning work on client sites (Somerset West based, with travel), hand over first-line support to the customer, then handle the ongoing remote diagnostics and troubleshooting when things inevitably get interesting.

 
About the role:
The Support Engineer is responsible for facilitating successful solution delivery and ongoing maintenance of instrumentation hardware, field services and IT (software) systems. The role also includes providing continuous remote technical support to clients through a structured shift-based support arrangement, ensuring support coverage, timely troubleshooting and resolution of technical issues across different shifts. This position is based in Somerset West, reporting to the Support Technical Lead.
 
Responsibilities will include:

• Responsible for the installation and commissioning of machine vision systems (including IP cameras, IP lasers, network switches, LED lights, etc.) on client equipment such as conveyor belts and flotation cells, with a focus on:
  
• Provide handover and training to clients on first-line support and basic troubleshooting.
  
• Provide ongoing remote sensor health monitoring and diagnostics
  
• Provide remote technical support and troubleshooting across The companies software and infrastructure environments
  
• Assist with software installation, configuration, deployment, upgrades and ongoing maintenance of applications and services.
  
• Liaise with internal and client IT departments and client site contacts regarding infrastructure architecture planning, network connectivity, configuration and maintenance requirements prior to site installation and commissioning.
  
• Provide continuous remote technical support to clients through a structured shift-based support arrangement, ensuring adequate support coverage, timely response to technical issues, troubleshooting and resolution across different shifts.
  
• When support demand allows (e.g. during evening shifts), assist with commissioning work, such as remote software installation, and sensor configuration for new installations.
  

Requirements

• Bachelor's degree or diploma in Electrical or Electronic Engineering or related qualification.
  
• At least 2–4 years' experience in mining, instrumentation, electronics or IT support.
  
• Experience providing technical support and troubleshooting in the mining industry would be beneficial.
  
• Experience with electronic equipment, including power supplies, PLCs, IP cameras, Wi-Fi, network switches and related instrumentation.
  
• Experience in electronic fault-finding, hardware diagnostics and component replacement.
  
• Networking infrastructure experience, including network configuration, connectivity troubleshooting, server administration and firewall configuration.
  
• Experience with database administration, including SQL, PostgreSQL, database monitoring, maintenance and data integrity.
  
• Experience with Microsoft Azure, Azure IoT Hub, IoT Edge, Azure Arc, Docker, containerised applications and Linux systems.
  
• Knowledge of OPC UA/DA communication, configuration and troubleshooting.
  
• Experience in minerals processing and industrial automation would be beneficial.