EUC Engineer
Confirmed on the employer's own hiring board on Nov 4, 2026. First seen by Alion on Nov 3, 2026.
Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
Purpose of the Role
The EUC Engineer will be responsible for providing more advanced technical support either remotely or physically to help end-user resolve issues with computer hardware and software by responding to inquiries and requests. Troubleshoots, diagnoses, and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning. Implements and delivers IT services to meet the business needs of internal and external users. This role is based in Cape Town Tygervalley.
Overview of Role Responsibilities (Level 1-13)
Faults Diagnosis and Correction- Level 5 - Application
Provide fault isolation and resolution to limit and address issues promptly.
User Support- Level 5 - Application
Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
Technical Database Support- Level 5 - Application
Design distribution of basic database resources and provide physical modeling and design services to tune database applications for optimum performance.
Client and Customer Management (Internal)- Level 5 - Application
Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
Business Requirements Identification- Level 5 - Application
Support collection of business requirements using a variety of methods, such as interviews, document analysis, and workflow analysis, to express requirements clearly and succinctly.
Required Skills
IT Support - Fully Competent
Works with full competence to monitor, diagnose and fix problems with technology products. Typically works without supervision and may provide technical guidance.
Service Delivery - Fully Competent
Works with full competence to deliver required services to the required standards. Typically works without supervision and may provide technical guidance.
Troubleshoots Technical Issues - Fully Competent
Works with full competence to employ a systematic process for solving technical issues by identifying the problem and selecting an appropriate solution. Typically works without supervision and may provide technical guidance.
Technical Support - Fully Competent
Works with full competence to identify, diagnose and resolve technical problems in line with prescribed solution options. Typically works without supervision and may provide technical guidance.
IT Testing - Fully Competent
Works with full competence to design, execute and report on systems/service tests to ensure that an application functions as specified in the requirements. Typically works without supervision and may provide technical guidance.
Perform Gap Analysis - Fully Competent
Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy. Typically works without supervision and may provide technical guidance.
General Experience
Experienced practitioner able to work unsupervised (Minimum 2 years)
Managerial Experience
Not applicable
Education
Diploma
Required Behavioural Competencies
Ensures Accountability
Collaborates
Tech Savvy
Communicates Effectively
Manages Complexity
Optimises Work Processes
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.