Lead EUC Engineer
Confirmed on the employer's own hiring board on Nov 6, 2026. First seen by Alion on Nov 3, 2026.
Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.
Purpose of the Role
Supervises IT user support to ensure efficient and effective IT support and resolution to business. Supervises the day-to-day activities of IT operations, ensuring that systems, services and infrastructure work reliably and securely. This role is based in Rosebank Johannesburg.
Overview of Role Responsibilities (Level 1-13)
User Support- Level 5 - Application
Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
Client and Customer Management (Internal)- Level 5 - Application
Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
Leadership and Direction- Level 4 - Process Expert
Supervise a team performing routine work.
Organizational Capability Building- Level 4 - Process Expert
Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.
Performance Management- Level 4 - Process Expert
Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance.
Required Skills
IT Support - Fully Competent
Works with full competence to monitor, diagnose and fix problems with technology products. Typically works without supervision and may provide technical guidance.
Service Delivery - Fully Competent
Works with full competence to deliver required services to the required standards. Typically works without supervision and may provide technical guidance.
Workflow Management - Fully Competent
Works with full competence to orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Typically works without supervision and may provide technical guidance.
Stakeholder Expectation Management - Fully Competent
Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations. Typically works without supervision and may provide technical guidance.
Planning and Organizing - Fully Competent
Works with full competence to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works without supervision and may provide technical guidance.
Technical Support - Fully Competent
Works with full competence to identify, diagnose and resolve technical problems in line with prescribed solution options. Typically works without supervision and may provide technical guidance.
General Experience
- Minimum 5 years related experience
- ITIL or similar service delivery framework-based certification
Managerial Experience
Experience of general supervision of more junior colleagues (Minimum 2 year)
Education
Undergraduate Degree / Honours Tertiary Degree
Required Behavioural Competencies
Manages Complexity
Instils Trust
Drives Results
Cultivates Innovation
Directs Work
Ensures Accountability
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.