LAN/PC Administrator

Seneca Foods is one of North America's leading providers of packaged fruits and vegetables with facilities located throughout the United States. Our high quality products are primarily sourced from over 1,400 American farms. Seneca holds the largest share of the retail private label, food service, and export canned vegetable markets, distributing to over 90 countries. Products are also sold under the brands of Libby’s®, Aunt Nellie’s®, READ®, Seneca Farms®, Green Valley®, Green Giant®, CherryMan®, Paradise®, Pennant®, and Seneca labels, including Seneca snack chips. Seneca also provides vegetable products to other companies under various co-pack arrangements.

Seneca Foods offers an excellent benefit package including Medical, Dental, Vision, Life insurance, 401K, Short-Term and Long-Term Disability, Paid Time Off and more! Help us make our Farm Fresh Goodness Great! Come join the Seneca Foods team - Apply now!

LAN/PC Administrator

Position Summary

Seneca Foods is seeking a LAN/PC Administrator. This role provides hands-on IT support for assigned Seneca Foods location/region, with additional support for users and IT initiatives across the organization as needed. This position is responsible for maintaining reliable operation of end-user computing equipment, printers, mobile devices, local network connectivity, and related technology used in office, manufacturing, and warehouse environments.

The successful candidate will install, configure, maintain, troubleshoot, and upgrade computers and peripheral equipment; resolve hardware, software, and connectivity issues; manage help desk requests; and assist with technology deployments and projects. The LAN/PC Administrator works closely with local employees, manufacturing and warehouse operations, and the broader IT organization. The ability to work independently, prioritize competing requests, communicate effectively, and recognize when issues require escalation is essential.

Essential Functions

• End-User Support: Provide hands-on and remote technical support for Windows computers, laptops, printers, scanners, mobile devices, peripherals, and business applications.
• Hardware Installation and Maintenance: Install, configure, repair, replace, and upgrade PCs and peripheral equipment. Prepare and deploy new equipment and ensure devices are configured according to company standards.
• Help Desk and Ticket Management: Respond to service requests and incidents, prioritize work based on business impact, document troubleshooting and resolution steps, and maintain accurate ticket records.
• Windows and User Administration: Troubleshoot Windows client operating systems, Microsoft Office applications, user access, Active Directory accounts, and related domain services.
• Local Network Support: Diagnose and troubleshoot LAN connectivity, network access, cabling, and related issues. Perform routine local network administration as authorized and escalate complex infrastructure issues to the appropriate IT resources.
• Warehouse and Manufacturing Technology: Support PCs, printers, barcode scanners, mobile devices, and other technology used in manufacturing, shipping, receiving, and warehouse operations, including equipment supporting the Warehouse Management System.
• Equipment Lifecycle Management: Assist with PC hardware refreshes, operating system upgrades, software deployments, equipment replacements, and the inventory and tracking of IT assets.
• Technical Projects: Assist with the installation, deployment, testing, and upgrade of technology at assigned locations and other company facilities as needed.
• Escalation and Coordination: Investigate and resolve issues within the scope of the position. Escalate complex server, network, application, or enterprise infrastructure problems to the Regional IT Administrator or other appropriate IT personnel, providing clear documentation of troubleshooting performed.
• Standards and Security: Follow and assist in enforcing company IT policies, security requirements, equipment standards, and established procedures.
• Vendor Coordination: Work with IT vendors and service providers as needed to support troubleshooting, repairs, installations, and equipment deployments.
• Other Duties: Perform other IT-related duties and assist with organizational technology initiatives as assigned.

Qualifications

• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to configure, deploy, maintain, and troubleshoot computers and peripheral equipment in a business environment.
• Working knowledge of Windows desktop operating systems, Microsoft Office applications, Windows Active Directory and common business software.
• Understanding of local area networking, TCP/IP, network connectivity, and common hardware and software issues.
• Ability to prioritize and manage multiple support requests while maintaining accurate documentation.
• Excellent verbal and written communication skills, with the ability to work effectively with employees at all levels of the organization.
• Ability to work independently with minimal supervision while recognizing when issues require escalation.
• Strong organizational skills and a customer-service-oriented approach to technical support.

Education and Experience

• Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education, training, and practical experience.
• Experience providing IT support and enterprise user management.
• Proficiency with Microsoft Office applications and Windows desktop operating systems.
• Experience working with Microsoft Active Directory, DNS, DHCP, and other Windows domain services, including troubleshooting related connectivity and user access issues.
• Experience installing, configuring, repairing, and troubleshooting PCs, printers, and other peripheral equipment.
• Familiarity with network hardware, network protocols, connectivity troubleshooting, and basic LAN administration.
• Experience supporting warehouse, manufacturing, or mobile computing environments is desirable.
• Familiarity with mobile devices, barcode scanners, label printers, and Warehouse Management Systems is a plus.
• Microsoft certifications or prior MCSE certification experience is a plus.

Physical Requirements

• Requires sitting, walking, standing, and moving between work areas.
• Frequent lifting and carrying of equipment and other objects weighing up to 60 pounds.
• Ability to install, move, and troubleshoot IT equipment in office, manufacturing, and warehouse settings.

Working Conditions

• Indoor office environment with some work in plant and warehouse facilities.
• Onsite at primary location but occasional travel to other company locations is required as needed.
• Infrequent extended travel by air or longer-distance driving may be required several times per year.
• Participation in an on-call rotation is required.
• Work schedules may occasionally need to accommodate technology installations, upgrades, maintenance, or operational requirements outside normal business hours.

Seneca Foods Corporation is committed to providing equal opportunity for all, through a positive and continuing affirmative action program. No employee or applicant will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status or any other Federal or State legally protected classes. Seneca Foods Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation under the Americans with Disabilities Act (ADA), please contact us at [email protected] or call 585-495-4100.