Technical Software Support (m/f/d)

Short description

You don’t just want to solve problems - you want to actively contribute to ensuring that our customers can work with powerful products every day?

As part of the Technical Support team for our products Lexolution and Winsolvenz, you’ll be right in the middle of the action: analyzing technical inquiries, finding solutions, collaborating closely with our user support team, and making sure our customers feel well supported.

We look forward to receiving your application!

Your workplace / location:

Either from your home office or from our office in Karlsruhe (Brauerstr. 12, 76135 Karlsruhe, Germany).

Start date:

As soon as possible.

Your mission

• Receiving, processing, and resolving incoming technical customer inquiries as well as technical requests from other processes related to our product portfolio
• Maintaining bug/CR applications and the support database
• Supporting customers with required configurations (e.g. template customizations, rights and user management, etc.), if necessary as part of commissioned services
• Acting as a point of contact for colleagues in User Support regarding technical questions and customer-related issues

Your profile

• Trained network, IT, or system administrator, IT specialist, or a comparable background
• You have professional experience in technical customer support, system administration, or a similar role
• You have solid knowledge of Windows-based client-server environments
• You already have initial experience working with and using AI tools such as Microsoft Copilot, Claude, or ChatGPT
• Ideally, you have good knowledge of SQL databases
• You have a strong interest in IT systems and technology, a high level of technical affinity, quick comprehension skills, and the motivation to familiarize yourself with new topics quickly
• Very good written and spoken German and English skills

Your team

You will become part of our support team, which supports our products in the areas of insolvency administration and law firm management software for large commercial law firms in the enterprise segment.

The team currently consists of 10 employees, divided into Technical Support and User Support, including team leadership.

Application process

• Digital introduction: In a 20-minute conversation with our recruiter, we’ll discuss our mutual expectations.
• Digital interview: Afterwards, you’ll meet our Support Team Lead and take a deeper dive into the role and relevant technical topics.
• On-site interview & meeting the team: You’ll visit us at our Karlsruhe office, get to know the team and the day-to-day work environment, and we’ll clarify any remaining open questions.

Benefits

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers)

As a european company, each country works differently, but some benefits/perks are for all employees:

• Learning & Development budget
• Employee referral bonus
• Mobility: company bikeleasing, support in public transportation
• Workation: up to 30 days per year within EU
• Workplace glasses
• Tax-free benefits
• Events & Company celebrations (summer party, annual kick-off,..)
• Flexible work models
• English courses for all levels

Contact details

If you have any questions, feel free to reach out to our recruiter:

Isabel Ostwald

E-Mail: [email protected]