IT Support Technician, Corporate IT

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Key Accountabilities

• Provide support for desktop and mobile systems including Windows 11, macOS, iOS, Android and various applications.

• Assist with the device lifecycle from procurement and reissuance through to retirement, with secure data handling throughout the process in line with company standards.

• Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams.

• Experience deploying NinjaOne and Intune for device and application management.

• Maintain endpoint security policies using Microsoft Defender.

• Support and troubleshoot productivity tools such as Microsoft Office.

• Assist with the deployment and support of specialised software including AutoCAD and Bluebeam.

• Assist with service requests and incidents through Freshservice, ensuring timely resolution and excellent customer service.

• Perform software installations, updates, and patch management across desktop environments.

• Collaborate with other teams to implement and enforce IT policies and procedures.

• Train end users on best practices and new technologies.

• Contribute to compliance efforts.

• Document processes and maintain accurate records of desktop configurations and changes.

• Work in collaboration with the People Team to complete employee onboarding and offboarding events.