Senior AI Seller Bot Operations Executive - Seller Management, Business Development

Shopee • Commerce • Bachelor's Degree • Microsoft Excel • 4 hours ago

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Salary

≈ $18k – $45k per year (Estimated)

Location

In office (Kuala Lumpur)

Seniority

Senior

Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 24, 2026.

Overview

Company

Impact

Profile match

Shopee

Shopee is the largest e-commerce platform in Southeast Asia and part of the Sea Limited group. It combines a mobile first marketplace with integrated payments, logistics and live commerce. The platform operates across Southeast Asia, Taiwan and selected Latin American markets.

shopee.com • HQ: Singapore • Commerce • Est. 2015

Manage and maintain the Seller Bot Knowledge Base (KB) and Seller Education Hub (SEH) content to ensure information shared remains accurate, relevant, and aligned with evolving business priorities, operational processes, and seller needs.Drive quality and effectiveness of Seller Bot by optimising bot responses with accurate and consistent knowledge while aligning it with the latest business policies and seller behaviour.
Proactively monitor bot performance, identify knowledge gaps, and recommend data-driven improvements to enhance seller experience and operational efficiency.
Support UAT and quality assurance for new bot features, content releases, and AI enhancements, ensuring solutions meet business expectations and are production-ready.
Gather and analyse feedback from sellers and Relationship Managers (RMs) to develop constructive plans for product and knowledge enhancements.
Collaborate with Product, Regional, and cross-functional teams to support bot operations, issue resolution, knowledge governance, content localisation and continuous improvements.
Undertake additional responsibilities and initiatives as assigned by the reporting manager in support of team priorities.

Bachelor's degree or equivalent qualification.
Experience managing chatbot knowledge bases, content management systems, AI-powered platforms, or digital solutions is a strong advantage.
Comfortable working with technology, AI tools, and data is a plus.
Strong attention to detail and good organisational skills.
Good communication and stakeholder management skills.
Proactive, willing to learn, and able to work in a fast-paced environment.
Proficient in Microsoft Excel, Google Sheets, and PowerPoint.

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