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SHOPLINE is an omnichannel commerce Software-as-a-Service (SaaS) provider and smart retail platform. Headquartered in Singapore - with major operational hubs across Hong Kong, Taiwan, China, Australia, and the UK - the enterprise provides cloud-based software for independent brands, retailers, and online merchants.

What you’ll be doing

As a SHOPLINE Cloud Engineer, your primary responsibility is to enhance the availability, performance and reliability of all infrastructures supporting SHOPLINE products. You will be tasked with:

- Automation: Have a strong focus on implementing workflow automation and optimizing developer experience.

- Troubleshooting: Root cause analysis, capable of handling request errors by diving into upstream and downstream dependencies.

- Deployment and config management.

- Optimizations: performance tuning, enhancing architecture resiliency, refining automation mechanisms.

- Define security policies for cloud infrastructures: AWS, Kubernetes and any resources access policy.

- Oncall: critical incident mitigations, e.g. system malfunction recovery, DDoS attack.

- Operating Kubernetes clusters: including routine upgrades and maintaining Kubernetes components availability.

- Networking: design, implement and troubleshoot scalable network architectures.

- Cost Awareness: implementing solutions with a focus on balancing cost efficiency and system reliability.

Who we are looking for

- Understanding of large-scale distributed systems in practice, covering multi-tier architectures, application security, monitoring, and storage systems.

- Proficiency in Linux and willingness to dive into Linux kernels.

- Expertise in at least one proxy service such as Nginx, CloudFront, Cloudflare, or similar products.

- Expertise in Infrastructure as Code (IaC), e.g. Terraform.

- Expertise in networking and cloud networking solutions

- Strong scripting skills (Shell or Python preferred).

It'd be plus if you have

- Worked with a fast-paced startup.

- Expertise in constructing and managing e-commerce infrastructure.

- Familiarity with at least one programming language (e.g. Python and Golang).

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