Business Operations Analyst

For our client, an international company, а leader in their field, we are looking for a Business Operations Analyst. The role is essential to support the team in Bulgaria with business analysis related matters.

Key Responsibilities:

Business Analysis & Insights:

• Analyze operational, financial, and performance data to identify trends, risks, and opportunities to support business growth.
• Translate complex data into clear insights and recommendations for business stakeholders and senior management.
• Partner with business teams (Operations, Finance, Sales, Management) to understand business questions and analytical needs.
• Support strategic and operational decision-making through structured data analysis and scenario evaluation.

Reporting & Power BI

• Design, develop, and maintain custom Power BI reports and dashboards tailored to business needs.
• Ensure accuracy, consistency, and reliability of existing reports; proactively improve and optimize current reporting solutions.
• Own the end-to-end reporting lifecycle: requirements gathering, data validation, visualization, and stakeholder feedback.
• Enable self-service analytics by designing intuitive, user-friendly dashboards and documentation.

Ad-hoc & Advanced Analytics

• Deliver ad-hoc reports and analyses to support urgent or evolving business needs.
• Perform exploratory data analysis to answer complex business questions.
• Develop predictive models and forecasts to support planning, trend anticipation, and performance improvement.
• Assist in defining KPIs and success metrics aligned with business objectives.

Data Quality & Governance

• Monitor data quality and identify inconsistencies, gaps, or improvements in data sources.
• Collaborate with data, IT, and system owners to ensure reliable data pipelines and definitions.
• Support standardization of metrics, definitions, and reporting logic across the organization.

Process & Performance Improvement

• Analyze business processes and performance drivers to identify inefficiencies and optimization opportunities.
• Support business initiatives by providing data-driven recommendations.
• Participate in continuous improvement initiatives related to reporting, analytics, and business operations.

Required Skills & Experience

• Proven experience in a Business Operations Analyst, Data Analyst, BI Analyst, or similar role.
• Strong experience with Power BI (data modeling, report and dashboard creation).
• Solid understanding of business operations, KPIs, and performance measurement.
• Experience with ad-hoc analysis and data storytelling for business audiences.
• Analytical mindset with the ability to translate data into practical business insights.
• Strong stakeholder communication and requirements-gathering skills.

Nice to Have

• Experience with predictive modeling, forecasting, or statistical analysis.
• Knowledge of SQL and/or experience working directly with data sources.
• Experience supporting senior management or executive-level reporting.
• Background in process improvement, operations, or performance management.
• Familiarity with enterprise data environments and reporting governance.

The offer:

• Competitive compensation + recognition for individual contribution
• Opportunity to actively participate in processes and business decisions at a vibrant team
• A supportive company focused on healthy lifestyle and work-life balance
• Additional health insurance including dental care, MultiSport card
• Home office option
• Communicative office location