Functional Support Analyst Loan IQ

Responsibilities

You will join a new Feature Team based in Warsaw, with peers located in France and India.

With 11 colleagues and your direct manager you will maintain and develop Loan IQ – an application used by the Structured Finance teams. As a member of LOAN IQ Support Team & Production Chapter, your goal will be to contribute to the IT production level of service, quality and user satisfaction.

Your goal will be to ensure a Business Analyst role in an Agile environment.

Your future scope of responsibility will cover:

• Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application

• Informing end users about application incidents and their resolution

• Identifying recurring functional issues and proposing permanent solutions

• Developing the documentation and contributing to a knowledge base of best practices

• Performing release quality checks

• Preparing reports for the operations teams, using SQL

• Taking active participation in continuous improvement activities

• Partnering with development teams to ensure timely resolution

• Liaising with clients to investigate the incidents

Profile required

We expect from the candidates:

• Previous experience in back or middle office in structured finance

• Strong knowledge of Loan IQ

• Fluency in English, Polish or French will be a plus

• Customer service oriented continuous improvement mindset

• Excellent analytical & problem-solving skills

• Interpersonal skills and Team player

• Good communication skills and collaboration with colleagues from different professional and cultural backgrounds

• Relational database & SQL querying knowledge or willingness to learn