Support Engineer

Responsibilities

Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent. IT Filiere is part of the Centre and comprises four Perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications and Investment Banking, with a total of more than 800 IT professionals.

Project Description:

GBSU – Global Business Service Unit, along with other service structures, is an entity which delivers high quality services for the GBIS (Global Banking Investor Solutions) of Société Générale. It is a big organization spread around the globe with a central Hub in Paris.

From a geographical point of view, GBSU covers the most important financial places: New York, London, Hong-Kong and Paris. Nearshoring and offshoring are part of the Digital New Ambition and as of today there are 3 hubs on which GBIS relies on: Bangalore, Montreal and Bucharest, the GBSU Bucharest HUB being mainly for Paris based activities.

The Market Access team is developing and maintaining exchange connectivity and high-performance front-to-back-office systems. All development is leveraging on a common framework developed in Asia, Europe and Americas. Increasing demands on the order management system and the data feed distribution architecture implies the implementation of new and innovative technical solutions. Those solutions often involve significant manpower, with very diverse technical skills (networking, system, real-time algorithm, market data).

Your mission will be to provide technical support for the electronic trading activity of the Investment Banking Division. The user base is mostly in London and Paris, but also in EMEA and consists of Front Officers (mainly Traders) and Middle Officers. The role is to work on technical and functional issues impacting the trading on over 80 financial markets. As a DevOps Engineer, you’ll be involved in doing application support (40%), release management (30%), continuous improvement (30%).

RESPONSIBILITIES

Specifically, you will be required to:

Production processes:

·         Level 1/2 of technical and functional support of the production and non-production environments, monitoring, incident resolution and troubleshooting

·         Request/ incident/ problem management and crisis communication

·         Documenting incident patterns and solutions/workarounds to solve them

·         Be the main point of contact with the infrastructure teams

·         Participate to the non-business hours needs (Disaster Recovery, Infrastructure Weekend, Production constraints)

·         Receive, install and validate the applicative packages coming from development team. You will guarantee the package consistency and its delivery path stays not changed from development to production

·         Install new version in production and ensure post deployment technical and functional validation (and rollback if necessary)

Continuous improvement:

·         Reach for a full automation of manual tasks, delivery process and monitoring, co-working with the development team

·         Develop, maintain & improve the tools necessary to manage the production

·         Working with Continuous Delivery and Agile methodologies

Profile required

·         Good technical level on Unix & Linux (95%) and Windows (5%);

·         Previous experience in a technical support position;

·         Strong skills on shell scripting and Perl and/or Python and network skills;

·         Willing to learn the business of our applications (Finance for Investment Banking, European Regulation);

·         Analytical skills;

·         Ability to prioritize tasks (to size urgency of a request vs impact of the incident);

·         Good command of English, both written and spoken with the ability to participate in English-only meetings. — French knowledge is an advantage;

·         Dynamic, detail oriented, fast learning capacity and able to work in a fast-paced environment.