Front Office Application Support

• IT point of contact for Fixed Income Front Office.
• Support traders in their daily tasks involving electronic markets, risk analysis, pricers and trade booking systems
• Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues
• Carry out morning check on applications and follow the sun with global support teams
• Contribute to improving the production through the automation and follow-up with global teams
• Show accountability and be aware of all risks within its activities / scope of responsibilities    
• Create and maintain functional/technical/user documentation 
• Act as an IT support point of contact for FIC FX / Rates / Credit Front Office users in Singapore, with interaction across Asia-Pacific and global teams.
• Support users in daily activities involving electronic markets, pricing, pricers, negotiations, risk analysis, trade booking and STP workflows.
• Perform morning checks, health checks and monitoring of key applications, and follow up on alerts or anomalies with appropriate teams.
• Investigate functional and technical issues, provide clear analysis, and contribute to timely resolution of incidents and user requests.
• Communicate regular updates on incidents, requests and enhancements, ensuring transparency on status, next steps and ownership.
• Contribute to incident management, post-mortem preparation, root cause analysis follow-up and target solution tracking.
• Maintain strong relationships with local users, global support teams, local helpdesk, development, infrastructure and project teams to support business continuity.
• Create and maintain functional, technical and user documentation, including support procedures and knowledge base materials.
• Contribute to production improvement through automation, monitoring enhancements, simplification and process standardization.
• Participate in project activities, testing, implementation support and handover into live service under senior guidance.
• Show accountability and risk awareness within the role scope, escalating appropriately when production, operational or business risks are identified.
• Maintain/Develop knowledge of FIC / FX products, front-to-back workflows, trading processes and SG systems through daily support and structured learning.

Profile Required:

• Some experience working in IT in Technology solutions facing the Front office in the banking industry
• Strong technical background (databases, middleware) with a Bachelor Degree in Computer Science or Computer Engineering
• Strong appetite for financial knowledge and ability to learn and adapt quickly to new environment and knowledge
• Preferrable experience in electronic trading either Fixed Income,FX, Credit, Rates. 
• Ability to find solutions for challenging, time-critical problems
• Autonomy, sense of responsibility and ability to work under pressure
• Strong written and verbal communication skills at business writing level
• Foster collaboration between teams (locally and globally) 
• Functional knowledge in Interest Rates Derivatives Products, Credit and Financing is a strong plus
• Development experience is a strong plus (e.g. C#, Python, VBA) + Continuous Delivery Practices / Tools (e.g. Git, Jenkins, Docker, Kubernetes)
• Experience in working on global enterprise level system is a plus
• Experience in applying Agile practice is a plus

Skills

Resourceful Problem-solving, Computer Engineering, Credit Opinions, Rates, Computer Science, Enterprise Systems, Adapt to Change, Application Support, IT Technical Services, Work Under Pressure, FX, Fixed Income Trading, Good Written Communication Skills, collaborate with external team, Challenge Driven, Agile Development