Live Quality and Operations Supervisor(Turkish & Arabic )

Description

We are looking for a highly organized and proactiveLive Quality & Operations Supervisor to oversee live gaming activities, ensuring high-quality service, compliance, and operational excellence across all shifts. This hybrid role requires strong leadership, a deep understanding of live gaming operations, and fluency in both Turkish and English to effectively manage communication and team performance.

Requirements

• Minimum 2 years of experience in live gaming operations or a related supervisory role.

• Deep understanding of live casino operations, workflow, and compliance standards.

• Strong command of both Turkish, Arabic, and English (written and spoken).

• Familiarity with live streaming technologies, dealer platforms, and studio systems.

• Strong interpersonal and communication skills, with the ability to lead and motivate a diverse team.

• Excellent problem-solving and decision-making skills in a fast-paced environment.

• Proficiency in using Jira, Microsoft Office, and internal management tools.

• High attention to detail, organizational skills, and accountability.

• Flexibility to work shifts, including nights, weekends, and holidays.

• Availability for urgent communication when needed (24/7 in emergencies).

Responsibilities

• Shift Preparation & Handover: Arrive before shift start to review updates, previous shift reports, and employee performance.

• Pre-Shift Readiness: Conduct appearance and uniform checks, verify game knowledge of new employees, and ensure technical readiness.

• Operational Supervision: Monitor all live tables, manage real-time technical and gameplay issues, and ensure smooth transitions between dealers.

• Quality Control: Observe dealer performance, provide timely feedback, initiate corrective measures, and ensure service excellence.

• Team Training & Coaching: Coordinate retraining sessions for underperforming staff, and provide ongoing feedback for performance improvement.

• Compliance & Documentation: Maintain detailed shift reports, track incidents, and escalate unresolved issues to senior management.

• Studio Oversight: Supervise the condition of the studio, including table presentation, uniform standards, and equipment functionality.

• Communication: Act as the main point of contact during the shift for team members, management, and other departments.

• System Management: Work with task tracking tools (e.g., Jira) and gaming platforms to monitor tasks, incidents, and studio activities.

Nice to have

• Experience in a multicultural or international live studio environment.

• Ability to analyze KPIs and propose improvements for service quality.

• Leadership certification or related training in team management.

Working conditions

• Flexible work schedule
• Health insurance
• Bonus system
• Free access to the gym

Day 1: 08:00-16:00

Day 2: 16:00-24:00

Day 3: 24:00-08:00

Followed by 2 days off